Luxury Front Desk Manager

6 days ago


Auckland, Auckland, New Zealand Langham Hospitality Group Full time

About Us

Langham Hospitality Group is a subsidiary of Great Eagle Holdings, comprising a family of distinctive brands. Our portfolio includes The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo.

We have over 40 hotels and residences in operation or development across Asia, Europe, North America, Australasia, and the Middle East. Our global footprint enables us to foster an engaging and respectful workplace, nurturing careers, delighting guests, and embracing our vision to build great memories together.

Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel located in the heart of Auckland's vibrant arts and culture district. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, we've been part of Auckland's landscape for decades.

By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand's Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, we deliver an inspirational environment to grow and develop your skills on your hospitality journey.

Job Summary

We're seeking a full-time Team Leader to join our Front Office reception team. As a senior member of the team, you'll supervise receptionists on shift and assist Duty Managers with day-to-day operations.

Key Responsibilities:

  • Work with the Front Office Management team to develop, review, and maintain service quality within Cordis brand standards.
  • Provide training to new colleagues.
  • Lead and motivate staff to achieve KPIs.
  • Cover Duty Manager's shifts when required.
  • Welcome guests ensuring a memorable first & last impression with an accurate, prompt, and attentive experience.

Benefits:

  • Fun working environment.
  • Opportunity to grow your career within Langham Hospitality Group.
  • Freshly pressed uniform every shift.
  • Discounted parking ($5 per day).
  • Staff meals.


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