Customer Experience Officer

4 days ago


Auckland, Auckland, New Zealand Wexco Group Full time
About the Position

We are seeking a highly skilled Customer Experience Officer to join our team at Wexco Group.

The successful candidate will be responsible for developing and maintaining relationships with customers, coordinating cargo movements, and providing exceptional customer service.

To be successful in this role, you will require experience in airfreight industry, proven customer service skills, excellent communication skills, and proficiency in MS Office Suite.

Responsibilities:
  • Develop and maintain positive relationships with customers to ensure their needs are met.
  • Coordinate cargo movements, including booking and managing reservations.
  • Work closely with the team to plan and execute cargo loads on flights, ensuring efficient use of resources.
  • Liaise with airline and GHA teams to resolve service issues and ensure timely resolutions.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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