Customer Experience Ambassador

7 days ago


Auckland, Auckland, New Zealand Suntory Oceania Full time

About Suntory Oceania

Suntory Oceania is a new multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Our exciting new partnership will be powered by two manufacturing sites, five distribution centers, and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, V Energy, Maximus, and Suntory BOSS Coffee.

We are positioned as the fourth largest beverage player in the region, ready to ignite the category and create more beverage moments from sunrise to sunset.

The Opportunity

This onsite Customer Experience Officer role offers an exciting opportunity where your primary focus will be delivering exceptional service to our clients across Australia & New Zealand.

This office-based position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

  • Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  • Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  • Collaborate with and support internal teams, including Credit, Sales, and Logistics.
  • Adjust to ongoing system and business transformations to support our evolving needs.
Key Responsibilities

This role requires a customer-centric mindset, excellent verbal and written communication abilities, relationship-building skills, and the capability to thrive in a changing environment and manage multiple priorities.

What We're Looking For

We're looking for a candidate with:

  • Customer Service or Contact Centre experience.
  • A friendly, approachable demeanor that fosters strong relationships.
  • Enthusiasm for working with renowned brands and a desire to grow your career within our organization.


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