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Customer Experience Associate

1 week ago

Auckland, Auckland, New Zealand Suntory Beverage & Food France Full time

Company Overview: Suntory Beverage & Food France is a leading beverage company with a portfolio of over 40 brands across Australia and New Zealand. We are committed to delivering exceptional service to our clients through our onsite communication channels.

The Opportunity: As a Customer Experience Officer, you will play a critical role in managing customer inquiries via phone, email, and chat while utilizing systems such as Outlook, SAP, and C4C to manage orders and address new business inquiries.

About the Role: This office-based position requires a customer-centric mindset, excellent verbal and written communication abilities, and the capability to thrive in a changing environment. You will collaborate with internal teams to provide top-notch support to our clients.

Key Responsibilities:

  • Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency
  • Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries
  • Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks
  • Collaborate with and support internal teams, including Credit, Sales, and Logistics

Requirements:

  • Customer Service or Contact Centre experience
  • A customer centric mindset
  • Excellent verbal and written communication abilities
  • Relationship Building Skills
  • Capability to thrive in a changing environment and manage multiple priorities
  • Enthusiasm for working with renowned brands and a desire to grow your career within our organization