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Operations Manager

1 month ago


Rotorua, Bay of Plenty, New Zealand Wai Ariki Hot Springs and Spa Full time

About the job

Rotorua - New Zealand

  • Dynamic Health and Wellness Industry
  • Competitive Salary + great benefits
  • Great culture with career pathways and L&D opportunities

Our Company

Belgravia Leisure (NZ) operates aquatic, fitness, sport, holiday parks, spa and wellness venues.

The Belgravia Health and Leisure Group (BHLG) is at the forefront of the tourism, recreation and leisure industries. As part of the larger Belgravia Group of companies, our core areas of business include health clubs, tourism, wellness, destination spa reports, golf, aquatic and sporting venues in 250+ locations across Australia and New Zealand (and expanding)

You will join a great company that is focused on community wellbeing, people and culture, and is aligned to our CLEAR Values (Customer Focused, Leadership, Excellence, Accountability and Results).

The Role

The Wai Ariki Hot Springs and Spa Operations Manager reports directly to the General Manager and is responsible for the efficient daily operations, ensuring profitability, client satisfaction, and efficient operating methods are maintained.

You will be supported by a strong management team as you develop and execute plans through collaboration and engagement with the leadership team to ensure the provision of consistent quality services and experiences to guests.

Key Responsibilities

  • Be responsible for the operating budget, monitor revenue, set daily revenue targets, and control expenses. Provide daily, weekly & monthly reports as required to the General Manager.
  • Follow-up and respond to internal and external customer requests promptly and professionally. Complaint response within 24 hrs.
  • Display leadership skills, integrate with the team harmoniously, and maintain open and respectful communication.
  • Lead organised and documented meetings, coaching, training sessions, and seminars as required.
  • Ensure that a high standard of personal appearance and dress is maintained at all times.
  • Address any training needs in a timely and professional manner and maintain current industry knowledge.

About You

You will have a proven track record in managing and coaching a team. Experience in driving a customer-centric approach to the provision of services is essential, while establishing and maintaining strong relationships with key stakeholders will be second nature.

The ideal applicant will possess the following experience / qualifications / skills:

  • 2 plus years' experience in managing and operating a facility in the wellness or hospitality industry.
  • High level of business acumen.
  • Operational Management.
  • Guest liaison.
  • Occupational Health & Safety.

Required qualifications

  • Current First Aid Certificate or willing to obtain.
  • Valid Working with Children Check or willing to obtain.
  • National Police Check clearance or willing to obtain.
  • Driven to success with a friendly can-do attitude.
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