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Strategic Account Executive

1 week ago

Wellington, Wellington, New Zealand Sap Se Full time

About SAP

SAP SE is a global leader in enterprise software solutions. Our mission is to help organizations run better by innovating, growing and becoming more sustainable.

Our customers rely on us to deliver high-quality products and services that enable them to achieve their business objectives.

About the Role

The Strategic Account Executive will be responsible for managing and growing strategic customer relationships to drive revenue growth and increase customer satisfaction.

Key Responsibilities

  • Build and maintain strong relationships with key stakeholders, including customer executives, sales teams, and other relevant contacts.
  • Develop and implement strategic plans to drive revenue growth and increase customer satisfaction.
  • Collaborate with internal teams, such as sales, marketing, and product development, to ensure alignment and effective communication with customers.
  • Identify and pursue opportunities to upsell and cross-sell SAP products and services.
  • Measure and report on customer satisfaction and loyalty metrics, and develop strategies to improve performance.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 7+ years of experience in customer-facing roles, preferably in a technology or software industry.
  • Proven track record of driving revenue growth and increasing customer satisfaction.
  • Strong communication and interpersonal skills, with ability to build relationships with diverse stakeholders.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent analytical and problem-solving skills, with ability to identify opportunities and develop strategies to meet customer needs.