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Relationship Building Lead

1 week ago

Wellington, Wellington, New Zealand Entain Australia & New Zealand Full time
Foster Exceptional Customer Experiences

We're seeking a highly motivated and experienced leader to join our team as a Client Services Team Leader. As a key member of our leadership team, you will play a vital role in shaping the future of our business.

Your Key Responsibilities

Lead Your Team:

  • Provide leadership, guidance, and support to your team to achieve business objectives and drive customer satisfaction.
  • Develop and implement training programs to enhance the skills and knowledge of your team.
  • Collaborate with cross-functional teams to ensure seamless integration and delivery of services.

Key Performance Indicators:

  • Meet or exceed customer satisfaction targets.
  • Drive team productivity and efficiency.
  • Maintain high levels of employee engagement and retention.

Your Requirements:

  • Proven leadership and management experience in a customer-facing role.
  • Exceptional communication and interpersonal skills.
  • A strong understanding of the wagering industry and Entain systems.
  • The ability to work under pressure and meet deadlines.