Cycode Product Specialist
5 days ago
Cycode Overview
Cycode is a leading cybersecurity startup founded in 2019 and backed by top venture capital firms YL Ventures and Insight Partners. We've received numerous awards and recognition for our innovative approach to application security. Our team values world-class talent and is passionate about delivering safe code faster.
As a Solution Architect, you'll be part of our Customer Experience department, guiding customers through the implementation of our Complete ASPM platform. You'll work closely with the Customer Success Manager to provide technical service and guidance to strategic customers, ensuring they achieve visibility, define prioritization, and remediate security issues efficiently.
Key Responsibilities:
- Advise on security technical questions and Cycode's product adoption for customers
- Collaborate with the Customer Success Manager to prepare and participate in Quarterly Business Reviews (QBRs)
- Develop customer-facing best practices for product adoption and customer success plans
- Lead train-the-trainers workshops to enable customer enablement teams on Cycode adoption plans
- Review customers' implementations regularly and provide recommendations to maximize their value from the product
To excel in this role, you'll need to possess strong analytical and troubleshooting skills, with the ability to identify and resolve complex issues methodically.
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