Client Support Team Lead

2 weeks ago

Wellington, New Zealand Datacom Full time

Management (Information & Communication Technology)
Full time
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role
Grow your leadership career and personal brand in our NZ CX Operations team
We have an exciting, new permanent full time opportunity for a Team Leader to join our team in Wellington NZ
As a Team Leader, you will be responsible for providing leadership and operational management of a team. You will drive and develop team performance and coach team members to provide exceptional customer service. To be successful in this role, you will be someone who leads by example, who is inspiring and supportive to others, passionate, customer orientated and results focused.
What you'll do:

Develop, coach and support your team to achieve quality and productivity targets
Drive team engagement and morale
Respond to general and escalated queries from customers, clients and team members
Lead by example in areas of professionalism, conduct, punctuality and leadership
Develop action plans to optimise performance and drive continuous improvement
Drive dedication to customer service and share knowledge within the team
Identify areas of potential efficiency improvements
Conduct monthly 1:1's to review performance and provide coaching and feedback to individuals to support their personal development

What you'll bring:

Willingness to obtain clearances required for the role
A passion for people leadership, coaching & development and the ability to drive team engagement
Reliable with good attendance and adherence record
Consistency in meeting KPI's across both phone-based and quality metrics
Have high attention to detail and organizational skills
Be enthusiastic and willing to build relationships with team members and support staff
Financial experience is a bonus

Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Employee's at Datacom have access to a range of benefits including;

Datacare: Our Employee Assistance Program enables our people and their immediate family to access confidential coaching and support services with qualified professionals.
Health & Lifestyle: Everything from discounted gym memberships to flu shots, health assessments and discounted insurances.
Finance & Super: These benefits include banking offers, superannuation packages, and financial support schemes.
Discounts galore: Employees have access to a range from special offers and discounts from Car purchasing and travel to Tech equipment.

Your application will include the following questions:

Pronouns
Do you identify as Maori or Pasifika? Datacom is an equal opportunities employer.
Is there anything you would like to note to ensure you can perform at your best – this could include accessibility, health conditions, or neurodiversity?
Which of the following statements best describes your right to work in Australia/New Zealand?
What are your salary expectations? (numerical figure only)
Are you a New Zealand Citizen or Permanent Resident?

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