Customer Operations Team Lead

3 weeks ago

Wellington, New Zealand This Is An It Support Group Full time

Req ID: 82622Department: NZ Personal Banking Customer Service OperationsDivision: New ZealandLocation: WellingtonKo Matou – About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleAs a Customer Operations Team Lead in our Customer Service and Support function, you'll provide leadership to a team of Support Officers by driving strategic direction, maintaining high staff engagement, and fostering an efficient, customer-centric approach. You will role model key leadership attributes such as staff development, performance management, and process improvement, ensuring we provide a high-quality service proposition to our customers.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.Role Location: WellingtonRole Type: PermanentKa aha to ra e kite ai? - What will your day look like?As a Customer Operations Team Lead, you will:Lead a team in our Card Operations area within Customer Service and Lending Operations (CSLO) – this is a busy team with ~8 staffLead and develop your team, ensuring CSLO has the capability and capacity to manage the work we do on behalf of Personal Banking, Business Banking, Private Banking, and Institutional.Maintain a high level of staff engagement, working effectively, efficiently, and acting with a customer-centric approach.Experience in stakeholder management – the ability to 'juggle' competing demands.Support other team leaders, including those offshore, in achieving objectives through successful leadership and management of staff.Actively manage the risk and compliance functions, ensuring problems are resolved quickly and risks are actively managed.Ou Pukenga? - What will you bringTo grow and be successful in the role, you will ideally bring the following:Proven Leadership Skills: Ability to engage a team and foster a growth-oriented culture.Holistic Thinking: Excellent analytical, influencing, and problem-solving skills.People Development: Ability to encourage cross-skilling and manage day-to-day operations.Proactive and Autonomous: Taking initiative while knowing when to seek support.Effective Communication: Well-developed interpersonal and performance management skills.Adaptability and Resilience: Ability to thrive in dynamic, fast-changing environments.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive. You'll have the resources, opportunities, and community you need to take the next big step in your career.We have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide benefits including access to wellbeing services and discounts from ANZ and more. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.You can apply for this role by visiting ANZ Careers and searching for reference number 82622.
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