User Assistance Manager
2 months ago
Are you interested in building world-class customer experiences, using cutting-edge technology, that ensures our customers can seamlessly operate our industry-leading solutions?
What You Will Do We are seeking a dynamic and strategic leader to join our Customer Experience team. As the custodian of User Assistance, you will possess a deep understanding of the delivery of technical content and translations (such as guides, help, video, audio, and new technology) which aim to minimize the need for troubleshooting and support. The role requires you to utilise or develop an understanding of customer needs, lead a content delivery team, and develop novel solutions for user assistance that provide technological differentiation.
Your experience in technical communications, content delivery, translations, knowledge of industry-standard tools and practices, succinct communication style, and aptitude for/willingness to learn about the latest methods of user assistance delivery, all contribute to our vision of transforming the way heavy equipment customers shape a better world.
What Skills & Experience You Should Bring This position offers the unique opportunity to lead and shape the way user assistance is provided across a wide range of innovative software products. You will play a pivotal role in translating user needs into user assistance, significantly impacting the success of our products.
Customer focused, data-driven, takes accountability, ownership, and leads projects to completion in a highly collaborative environment.Succinct communication style and ability to communicate effectively across a broad spectrum of SMEs, from engineers to end users.Ability to work in a fast-paced environment with aggressive deadlines, using effective time management skills.Ability to develop novel solutions for user assistance that provide technological differentiation.Enjoy and work well in a team-based environment, as well as being self-motivated to succeed.Able to collect, interpret, and prioritize internal and external feedback.5+ years experience in technical communication, user experience, project management, or a related field.
Bachelor's degree or higher in Information Architecture, Engineering, Language, English, Technical Communication, or a related field.
Experience in technical communications, content delivery, translations, knowledge of industry-standard tools and practices, hardware, software, and working in an Agile environment.
Preferred Experience: Experience using an authoring tool (such as MadCap Flare).Experience using source control (such as Git).Experience with mixed reality/AI concepts, creating video content.Experience with API/SDK documentation.About Your Location Based at Trimble's NZ headquarters in Christchurch, enjoy free parking, an onsite gym, an active social club, and a great team environment where people love working with leading technology solutions. Being located in the office provides opportunities to learn from and collaborate with many like-minded individuals from across the company. While this position is ideally suited for an in-office role, our team has a friendly culture and we provide flexible working arrangements for all staff.
Please Note: Only applicants legally entitled to work in New Zealand will be considered.
About Caterpillar Trimble Control Technologies (CTCT) The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance.
Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability.
#J-18808-Ljbffr
-
User Assistance Manager
2 months ago
Christchurch, New Zealand Trimble Full timeAre you interested in building world-class customer experiences, using cutting-edge technology, that ensures our customers can seamlessly operate our industry-leading solutions?What You Will DoWe are seeking a dynamic and strategic leader to join our Customer Experience team. As the custodian of User Assistance, you will possess a deep understanding of the...
-
Systems Administrator
6 months ago
Christchurch, New Zealand Ryman Healthcare Full timeTechnology thrives at Ryman! We are looking for a Systems Administrator to help support over a large scale of users and over 6000 devices! - Be part of a Technical team executing a clear vision - Join an organisation that values kindness, excellence, teamwork and innovation At Ryman, we believe the measure of a full life is one that gets richer with...
-
Personal Assistant to Nurse Manager
6 months ago
Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time**Personal Assistant to Nurse Manager, Nursing Workforce Development & Administrator - Postgraduate Education - Fulltime, Permanent - Te Whatu Ora Waitaha - Manawa Building** - Diverse range of administration, office support and personal assistant responsibilities - Play a crucial role in supporting the Nurse Manager Nursing Workforce Development and...
-
Post 16 Learning Support Assistant
4 weeks ago
Christchurch, New Zealand Future Education Full timePost 16 Learning Support Assistant (LSA)Post-16 College in the London Borough of BexleyFull Time, contract, Monday to Friday 8:30am - 4:30pm£85 - £115 daily (depending on your experience)Successful Post-16 College located in the London Borough of Bexley is seeking a dedicated and experienced Learning Support Assistant (LSA). This would be a 5 day a week...
-
Christchurch, New Zealand Pals Ltd Full timeJob Title: Personal Assistant for Life SkillsAssignments: Educational, Community, Leisure & Day servicesResponsible To: Nominated Supervisor/ManagerResponsible For: Supporting and assisting Service Users who have a learning difficulty/disability to access and participate in community resources and learning programmes.Job SummaryTo enable Service Users to...
-
Personal Assistant
2 months ago
Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full timeLooking for a change and thrive in a fast-paced environment?_ If so, we are seeking an experienced personal assistant to join us and support our busy Perioperative Service Manager and Anaesthetic Technician Service Manager who ensure integrated care across the full patient pathway, before, during and after their surgery. **Mō te tūnga | About the...
-
Personal Assistant
2 months ago
Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full timeLooking for a change and thrive in a fast-paced environment?_ If so, we are seeking an experienced personal assistant to join us and support our busy Perioperative Service Manager and Anaesthetic Technician Service Manager who ensure integrated care across the full patient pathway, before, during and after their surgery. **Mō te tūnga | About the...
-
Information Management Specialist
1 month ago
Christchurch, New Zealand Cgr Services Full timeAbout the role:As an Information Management Specialist, you will be responsible for enhancing the Army's ability to conduct operations through providing accurate and timely information support within a Command Post environment.This includes battlespace information management, enabling situational awareness and user support in both domestic and international...
-
Assistant Manager
4 months ago
Christchurch, New Zealand JS PIZZA LIMITED Full timeJob Advertisement Assistant Managers - Dominos Riccarton, Christchurch Description: Whether you're guiding the team through a busy weekend rush or managing operations during quieter times, you'll be essential in delivering top-notch customer experiences and making sure our pizzas are always the best in town. With three positions available, we're looking for...
-
Assistant Managers and Retail Assistants
4 months ago
Christchurch, New Zealand Foodstuffs SI Full time**Assistant Managers and Retail Assistants - On the Spot Caltex Redwood** We have opportunities available within our business for assistant managers and evening staff. You need to be customer focused and have a great work ethic and good sense of humour and become a valuable team member. The role will require experience in retail and flexibility is...
-
Assistant Managers/ Manager
4 weeks ago
Christchurch, New Zealand Pizza Hut Halswell Full timeSophrob Ltd T/A Pizza Hut Halswell are currently looking for 3 Assistant Managers/Manager that are responsible for running shifts, providing a great customer experience to all of our valued customers in Canterbury Region in New Zealand. **Key Duties and Responsibilities**: Ensuring that customers receive prompt service and drive a customer service culture...
-
Assistant Managers
4 months ago
Christchurch, New Zealand Pizza Hut ferrymead Full timeKumar & Kumari Ltd T/A Pizza Hut Ferrymead are currently looking for 3 Assistant Managers that are responsible for running shifts, providing a great customer experience to all of our valued customers in Canterbury Region in New Zealand. **Key Duties and Responsibilities**: Ensuring that customers receive prompt service and drive a customer service culture...
-
Area Sales Manager
7 months ago
Christchurch, New Zealand Techtronic Industries (TTI) Full time**Who we are**: Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centered around improving the lives of our users, something that not only drives our...
-
Workplace Support
6 months ago
Christchurch, New Zealand Inland Revenue Department - New Zealand Full time**Workplace Support - Level 2 (Christchurch)** **Fixed Term** Are you a practical person who enjoys being hands-on and assisting others with a variety of IT and Facilities Management solutions? **Mō te tūnga | About the role** Our team is responsible for IT equipment, user support, mail, staff/contractor access, vehicle fleet, building maintenance...
-
Assistant Manager
6 months ago
Christchurch, New Zealand AccorHotel Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Assistant Manager
6 months ago
Christchurch, New Zealand AccorHotel Full time**Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Assistant Store Manager
4 months ago
Christchurch, New Zealand Sockburn foodmart limited Full timeDuties may include but not limited to: - Assisting in ensuring highest level of customer satisfaction. - Assist in organising and running the day to day operation of the business. - Assist in staff recruitment, ,training, management and rostering in line with the business requirements. - Creating business strategies to attract new customers, expand store...
-
Assistant Manager
4 weeks ago
Christchurch, New Zealand The Body Shop Full timeWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way...
-
Contract Manager
6 months ago
Christchurch, New Zealand OCS Limited Full timeNo two days will be the same - Full-time, 40 hours per week - Supportive team and managers We are looking for an enthusiastic and people driven individual to join our Christchurch team as a **Contract Manager!** **About OCS** At OCS we strive towards our TRUE values: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) and Whakamana (Empowerment)....
-
Workplace Support
4 months ago
Christchurch, New Zealand Inland Revenue Department - New Zealand Full time**Workplace Support - Level 2** A full-time fixed term role covering IT and Facilities has become available. The role will end on 20 June 2025 and is based in Christchurch. If you have excellent people skills, able to relate to and connect with a wide range of backgrounds, ages and cultures and experience in Facilities and IT then we would like to hear...