Workplace Support

6 months ago

Christchurch, New Zealand Inland Revenue Department - New Zealand Full time

**Workplace Support - Level 2 (Christchurch)**

**Fixed Term**

Are you a practical person who enjoys being hands-on and assisting others with a variety of IT and Facilities Management solutions?

**Mō te tūnga | About the role**

Our team is responsible for IT equipment, user support, mail, staff/contractor access, vehicle fleet, building maintenance including air conditioning, cleaning and site security.

In this varied role you will:

- Provide IT front line support for our users, resolving issues in line with expected service levels.
- Undertake tasks relating to both IT and Facilities management, providing advice and support including our remote sites.
- Work in a networked way, using insights gained to identify solutions for our users.
- Maintain and improve our knowledge base by working with the team, our business partners and review and update information and processes. Train and coach people to work smarter with our technology systems and assist in capability uplift.

**Mōu | About you**

Utilise your excellent people skills, ability to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.

You must be well organised and be able to quickly adapt within an often-fast paced environment, retain new information, learn new technologies and systems.

To be successful in this position you will possess the following skills, experience, and attributes.
- IT fault diagnosis and user support, including Microsoft Office365, Azure and Exchange user administration, network patching and printer troubleshooting experience.
- Microsoft 365, A+ or Network+ certification or equivalent.
- A strong customer service ethos and the ability to interact confidently with others.
- A positive attitude and strong work ethic.
- Ability to learn and accept change.
- A willingness to share learnings and instil confidence in others to self-help.
- A Clean Drivers Licence A history of undertaking both IT and Facilities related tasks with the ability to multitask both.

**Mō mātou | About us**

Workplace Services focuses on the day-to-day performance, management & monitoring of 3rd party Workplace Service Providers. Along with looking at ways of improving our process and performance.

Te Tari Taake ‘Inland Revenue’ plays a critical role in improving the economic and social wellbeing of Aotearoa ‘New Zealand’. We do this by collecting and distributing money - we collect 80% of the Crown’s revenue and distribute social support payments.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.

Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.

**How to apply**

**Applications close Sunday 16 **th **June at 5pm

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