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Auckland // Key Account Manager
1 month ago
Mercury is a bold future focused organisation, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose; Taking care of tomorrow, connecting people and place today. This pushes us to do all we can to create a better future for our people, communities, and Aotearoa. We are seeking an experienced and dynamic Key Account Manager to join our Large Commercial Sales team. The Key Account Manager will proactively manage a portfolio of Commercial and Industrial customers, ensuring a high level of customer satisfaction, by converting opportunities to widen and deepen Mercury's relationship with new and existing customers, and to provide engaging and value adding services. This role requires strong customer engagement, where the Key Account Manager will be considered a trusted advisor, managing all aspects of the customer relationship with Mercury. This role can be based in Auckland, Hamilton or Tauranga and travel is required as part of this role. This role is a fixed term position to cover parental leave until the end of February 2026. Key Responsibilities Include: Develop and maintain business relationships with all relevant decision makers and influencers within the customer's business Attain the highest level of customer satisfaction, with a view to long term retention whilst identifying new business opportunities Undertake regular face to face interactions with customers and key stakeholders Seek and execute all value-add opportunities, including advising on wholesale pricing trends and identifying network cost savings Conduct periodic customer satisfaction surveys, to provide insights into areas where Mercury can enhance its service offering Project manage all activities for the customer related to billing, metering and site/connection changes Proactively develop a strategic approach to each customer contract renewal - ensuring the appropriate price level and the overall customer engagement proposition are considered. We are looking for: At least 5 years working in a business to business sales or account management environment Experience with complex customer negotiation Experience in developing and managing project activity Extremely strong written and oral communication skills Strong attention to detail Ability to report on business performance and trends Ability to manage and meet deadlines In this Fixed Term Contract position, you'll be offered: Excellent training and ongoing development - we have great online courses available to all staff A diverse workplace where your unique abilities and talents will be recognised and encouraged The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers Modern offices with collaborative work spaces Access to our e-bikes and great end of trip facilities Flexible working policy - The autonomy and trust to work flexibly from our purpose-built offices, generation sites and from home, recognising the value of this flexibility in the modern world Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of experiences. We believe this creates an energised, innovative and adaptive work environment where you will feel valued. At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria. Please click 'apply' to submit your application. Please include a cover letter telling us a bit about yourself. If you require accessibility or assistance support from us during the application and selection process, please reach out to A full position description is available below. Applications close Wednesday 30th October at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly. #J-18808-Ljbffr
