Investigator
4 days ago
Mo te Tari o te Kaitiaki Mana Tangata – About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies.
The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration.
The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Investigators in the Complaints Resolution Group work with the Chief Ombudsman to independently investigate and review complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people.
Teams focus either on early resolution, or on more complex, longer investigations.
This is a busy and exciting time to be part of the Complaints Resolution Group.
Mo te turanga - About the roleAs we deal with complaints relating to the full range of central and local government agencies, there will always be more to learn and no day will be the same
You could be providing initial assistance one day then undertaking detailed investigations the next.
The role involves managing a varied caseload of complaints under the Ombudsmen Act 1975 and official information legislation.
This will include exploring resolution, requesting and assessing information, and advising the Chief Ombudsman prior to him forming an opinion on a matter.
There will be external engagement so your ability to engage with people from diverse backgrounds, cultures, and world views is crucial to success in the role, as you will be dealing with a variety of stakeholders, while also building cohesive relationships within your team and the wider organisation.
A resolution-focused approach is critical to the role.
The work is challenging, varied, and fast-paced and requires judgment, integrity, and resilience.
We have multiple positions available, all based in Wellington.
To be successful in this role you will have:
Experience in investigations, complaint handling and/or other dispute resolution activities, including an understanding of core investigation principles and standards.A legal or other relevant tertiary qualification, or equivalent work experience in public law, political science or other related fields.Knowledge of practice and procedure in central or local government, or of the wider public sector.Experience gathering, analysing and presenting information, establishing facts and applying critical thinking to complex and varied scenarios.Excellent verbal and written communication skills.Proven ability to deal with a diverse range of internal and external stakeholders, and the ability to remain calm and focused when dealing with aggrieved parties.Excellent time and case management skills, the ability to perform under pressure, and to set priorities and meet deadlines under changing conditions.Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding.
Your development and growth will be nurtured, and your work recognised and valued.
Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.Flexible working options.Competitive remuneration.Three extra Annual Leave days after 12 months of employment.Onsite gym and personal trainer, free to all employees.Three paid office holidays between Christmas and New Year.Employee Assistance Programme (EAP).Me pehea te tono - How to applyTo apply, click on the 'Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter.
For further information about this vacancy please email ******.
All applicants will have a legal entitlement to work in New Zealand.
Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19.
The current position of the Office however, does not require COVID-19 vaccination as a condition of this role.
Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.
As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life.
We value your individuality and how you can contribute to our team.
We encourage applicants from all walks of life.
Depending on skills and experience the appointment range for this role is between $91,878 and $120,589 with the midpoint being $114,847.
Applications close 5pm, 20 January 2025.
Note we may contact applicants prior to this closing date.
Employer: NZ Ombudsman
Location: Wellington
Position type: Permanent Full Time
Category: Government, Policy, Planning & Regulation
Note: You may be redirected to the employer's careers website.
#J-18808-Ljbffr
-
Investigator
7 months ago
Wellington, New Zealand New Zealand Police Full time**AO Investigator: Covert Online Team!** - **Based at Wellington District**: - **Band G**: - **Permanent**: - **NAV**: - **Police Employee**: - **JR 4616800** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future biting at your face_ **Mō te tūnga | About the...
-
Investigator
7 months ago
Wellington, New Zealand New Zealand Police Full time**AO Investigator: Covert Online Team!** - **Based at Wellington District**: - **Band G**: - **Permanent**: - **NAV**: - **Police Employee**: - **JR 4616800** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future biting at your face_ **Mō te tūnga | About the...
-
Investigator
7 months ago
Wellington City, New Zealand New Zealand Government Full time**Type**: Fixed term/Secondment (3 years)Hours: Full timeLocation: WellingtonBusiness Group: OperationsBranch: Kāwai ki te Iwi - Service Delivery and Operations Salary: $69,326 - $92,981 Identity Investigations sits within Te Pāhekoheko (Operations) business group and we predominantly investigate identity crime as it relates to New Zealand passports, New...
-
Investigator
7 days ago
Wellington City, New Zealand Alpha Personnel Recruitment Ltd Full timeOur client is a prestigious public sector organisation who are looking for an Investigator who will handle complaints and resolution focused investigative work. This role is located in Wellington central. This role is a **two years fixed term** position. You will be working with great people who love what they do. **To be successful in this role you will...
-
Investigator
2 weeks ago
Wellington, New Zealand New Zealand Government Full timeMo te Tari o te Kaitiaki Mana Tangata – About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the...
-
Senior Investigator
2 months ago
Wellington City, New Zealand New Zealand Government Full timeAs New Zealand's environmental regulator, the work we do today helps shape the future of our tomorrow. **Our purpose | To tātou Kaupapa**: We are the Environmental Protection Authority (EPA), New Zealand’s independent environmental regulator. Our role is important; to help protect our country’s unique way of life by looking out for the health of its...
-
Investigator
2 weeks ago
Wellington City, New Zealand New Zealand Government Full time**Type**: Permanent Hours: Full time Location: Wellington Business Group: Operations Branch: Service Delivery and Operations Salary: $65,326 - $88,381 - Investigations, compliance or regulatory experience of 2+ years. - Proven ability to manage an investigations caseload. - Proven ability to manage relationships, including those with other agencies. - Obtain...
-
Investigator
7 months ago
Wellington City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Investigator
2 weeks ago
Wellington, New Zealand Office Of The Ombudsman Full timeAdd expected salary to your profile for insightsMo te Tari o te Kaitiaki Mana Tangata - About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief...
-
Investigator
2 weeks ago
Wellington City, New Zealand New Zealand Government Full time**Type**: PermanentHours: Full timeLocation: Wellington or AucklandBusiness Group: Charities ServicesBranch: Kāwai ke te Iwi / Service Delivery and OperationsSalary: $65,326 - $88,381 Kia ora koutou, talofa lava and warm greetings. In Charities Services Ngā Ratonga Kaupapa Atawhai at the Department of Internal Affairs Te Tari Taiwhenua, we promote trust...
-
Investigator
4 months ago
Wellington City, New Zealand New Zealand Government Full timeMō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...
-
Investigator
3 weeks ago
Wellington City, New Zealand NZ Ombudsman Full time**Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman**: The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief Ombudsman is independent and impartial, with...
-
Senior Investigator
3 months ago
Wellington City, New Zealand New Zealand Government Full time**Type**:Fixed term (12 Months) **Hours**:Full time **Location**:Wellington **Business Group**: Charities Services **Branch**: Kāwai ki te Iwi / Service Delivery and Operations **Salary**: $85,181 - $114,410 In Charities Services we promote trust and confidence in charities, encourage good governance, support charities' efficiency and effectiveness and...
-
Senior Investigator
3 months ago
Wellington City, New Zealand Department of Internal Affairs NZ Full time**Type**:Fixed term (12 Months) **Hours**:Full time **Location**:Wellington **Business Group**:Charities Services **Branch**:Kāwai ki te Iwi / Service Delivery and Operations **Salary**:$85,181 - $114,410 In Charities Services we promote trust and confidence in charities, encourage good governance, support charities’ efficiency and effectiveness and...
-
Investigations Manager
2 weeks ago
Wellington City, New Zealand New Zealand Government Full time**Type**: Permanent Hours: Full time Location: Wellington Business Group: Ngā Ratonga Kaupapa Atawhai / Charities Services Branch: Kāwai ki te Iwi / Service Delivery and Operations Salary: $92,349 -$124,942 Are you interested in leading a small team of investigators focussed on ensuring a thriving charitable sector that delivers enormous benefits for our...
-
Investigations Coordinator
7 months ago
Wellington City, New Zealand New Zealand Government Full time**Role Type**: Permanent, full-time **Location**: Petone **Salary Band**: $64,331 to $74,977 depending on skills and experience Kōrero mō te Tūranga - About the Role This role sits within our Investigations & Compliance Support directorate which is responsible for ensuring compliance across all of MPI's systems, as well as for the delivery of...
-
Assistant Investigator
5 months ago
Wellington City, New Zealand New Zealand Government Full timeKia hiwa rā, kia hiwa rā Kia hiwa rā ki tēnei tuku Kia hiwa rā ki tērā tuku Kia tū, kia oho, kia mataara! Assistant Investigator | Kaihōpara Tuarua Investigations & Dispute Resolution | Whakatewhatewha, Whakatau Raru Hoki Wellington or Auckland - Work for a forward thinking, dynamic independent Crown Entity - Engage with compelling and developing...
-
Manager Investigations
5 months ago
Wellington City, New Zealand New Zealand Government Full timeThe Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly. The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide...
-
Assistant Investigator
3 weeks ago
Wellington, New Zealand New Zealand Government Full timeMo te Tari o te Kaitiaki Mana Tangata – About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...
-
Assistant Investigator
2 days ago
Wellington, New Zealand Office Of The Ombudsman Full timeAdd expected salary to your profile for insightsMo te Tari o te Kaitiaki Mana Tangata - About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies.The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good...
