Customer Service Coordinator

5 hours ago

Auckland, New Zealand Unilodge Australia Pty Full time

Customer Service Coordinator | Full Time | Student Accommodation | Customer Service & Assist Property Management | Auckland, NZ
12th December, 2024

Full time position – 40 hours per week
Join our growing company
Based in Auckland, NZ

We are seeking a Front Office Receptionist (called Customer Service Coordinator internally) to assist with customer service, property management tasks, administration, and assisting with the leasing of our student apartments at UniLodge Wellesley Apartments in Auckland, NZ.
This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.
ABOUT THE ROLE

Full-time position – 40 hours per week across a Monday to Saturday roster
Additional hours may be required for urgent or emergency matters
Operate the day-to-day front desk reception area
Assist with the ongoing property management of our student apartments
Conduct room inspections & provide general administration support
Assist residents with enquiries related to their residency, studies, general needs, and overall well-being
Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
Be an active member of the emergency response team during shift times

ABOUT YOU

A focus on service and quality with the passion to deliver outstanding experiences
Customer service experience in the accommodation industry
Experience with Console Property Management System (highly regarded)
Be culturally aware and understanding of different cultures
Police Vetting Check (required)

WHY UNILODGE
UniLodge specialize in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
Across our workforce, we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.
APPLY NOW
If you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.
We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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