Patient Services Coordinator

4 weeks ago

Auckland, New Zealand Think Hauora Full time

Medical Administration (Healthcare & Medical) Full-time Permanent full-time Patients are at the centre of everything we do here at Horowhenua Community Practice (HCP). Provide a highly positive customer experience About THINK Hauora: At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including Maori, Pasifika, Youth, and LGBTQIA+ communities, across our rohe. We value diversity and inclusivity, and we warmly welcome individuals from all walks of life to contribute to our vision of Connecting Communities for Wellbeing. THINK Hauora is committed to Te Tiriti o Waitangi and is an exemplar Te Tiriti Partner whose Board and employees actively contribute to the achievement of Pae Ora (Healthy Futures for Maori) across our rohe. We maintain this by expressing and activating the five principles of Te Tiriti o Waitangi across all layers of our organisation. About You: If you are a customer-centric individual who understands the importance of communicating clearly, and you have previous experience of working in a busy environment with a focus on customer satisfaction, we would love to hear from you. What will set you apart is your natural approach to assisting patients and internal staff, ability to receive visitors/staff, a polite and helpful telephone manner, and ability to genuinely be resourceful, work independently and flex to what's required. You will have well-rounded interpersonal skills to relate to members of the public and your colleagues. You will need to be a good listener, be able to answer queries promptly and adapt your behaviours to engage with callers whilst always showing patience, sensitivity, and confidentiality. You will be supported by a Team Leader and your colleagues, and you will be a quick learner and seek out answers. So, what is this role all about? Being the face of HCP and ensuring the patient's experience is positive. Work with your team to ensure the smooth running of reception and support the delivery of quality patient care. Play a pivotal role in the patient and whanau experience and have a direct impact on the Practice's ability to provide effective patient care. Actively engage in respectful relationships with all patients and their support networks to encourage participation in the delivery of care. Patients will feel heard, have their queries answered promptly, and will be shown patience, sensitivity, and confidentiality. You will be required to work across reception, receive inbound calls, make patient bookings, and carry out general administrative duties. The internal focus is liaison with staff and communication of patient expectations, needs, and any other issues that require attention. To apply for this role, please Apply Now via Seek. Applications will be reviewed as they are received with the aim of filling the position as soon as possible. Click here for a detailed overview of the Position Description. #J-18808-Ljbffr

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