Technical Service Manager

2 months ago


Wellington, New Zealand Cgr Services Full time

About the Role A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers.

Oversee the operations & ongoing enhancements of assigned customers' network infrastructure services, ensuring reliability, security, and scalability. Provide effective leadership, own and be accountable for end-to-end Service Management including Stakeholder Management both internal and external, to ensure high standards of technical & service expertise and operational efficiency. Assess network capacity requirements, forecast future needs, and develop strategies to ensure the network infrastructure can support the assigned customers' growth and evolving technology requirements. Oversee the technical service delivery process, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Lead and implement Continual Service Improvement in alignment with best Network practices. Lead the post-sales extended customer Service & technical teams both local and remote. About You Minimum of 5 years of experience in a technical service management role. 5-10 years of work experience in customer-facing organizations within the Communications / IT services industry. Strong knowledge of the ITIL framework and its application in service management. Effective communication and interpersonal skills, with the ability to collaborate with diverse teams. Self-motivated with the ability to work independently and prioritize tasks effectively. Strong management skills in accumulation, preparation, interpretation, and dissemination of customer technical information and the applicability of all related products & services to address requirements. Management & Leadership experience of both local & remote diverse team members within service operations teams. Cisco or Fortinet network skills. Required in-depth knowledge of managed services integration & global IT products across infrastructure services. Must be able to obtain and maintain an appropriate New Zealand Government Security clearance. Additional Information Must be a New Zealand citizen or resident. Department Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contract Regular

#J-18808-Ljbffr



  • Wellington, New Zealand Orange Sa Full time

    about the roleA Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers....


  • Wellington, New Zealand Cgr Services Full time

    About the RoleA Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic...


  • Wellington City, New Zealand New Zealand Customs Service Full time

    Are you a tech-savvy professional with a passion for driving technical excellence? - Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Flexible working + 3 extra Customs' service leave days - Be a part of making genuine change to how we deliver value to our customers and...


  • Wellington City, New Zealand Orange Business Full time

    **Votre rôle**: A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers. -...


  • Wellington, New Zealand New Zealand Government Full time

    Full job descriptionJoin our dynamic team as a Technical Product Lead (TPL) and play a key role in shaping the future of modern, impactful digital services. We are on the lookout for a professional with technical expertise in Microsoft Power Platform (PowerApps, Dynamics365, and Power Automate), to provide insightful advice and guidance on various technical...


  • Wellington, New Zealand New Zealand Government Full time

    Full job description Join our dynamic team as a Technical Product Lead (TPL) and play a key role in shaping the future of modern, impactful digital services. We are on the lookout for a professional with technical expertise in Microsoft Power Platform (PowerApps, Dynamics365, and Power Automate), to provide insightful advice and guidance on various technical...

  • Technical Manager

    1 month ago


    Wellington City, New Zealand PikPok Full time

    **Who we are**: PikPok is Aotearoa New Zealand’s oldest and largest video game developer and publisher. We strive to successfully provide rich game experiences, crafted by talented teams who are curious, take ownership, and collaborate well. We are committed to providing a safe and supportive workplace that enables our teams to make games which will be...


  • Wellington City, New Zealand Datacom Full time

    Our team Tis is an excellent opportunity, joining an incredible team of peers with a chance to take your career to new heights! You will be part of our extensive Service Management Practice who support each other working collaboratively across locations to achieve the best outcomes for our customers. About the Role Technical Delivery Manager is responsible...


  • Wellington, New Zealand New Zealand Government Full time

    The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide...


  • Wellington City, New Zealand Department of Internal Affairs NZ Full time

    **Type**:Permanent **Hours**:Full time **Location**:Wellington **Business Group**:AoG **Branch**:Digital Public Service **Salary**:$137,631 - $184,753 **Manager Technical Operations, Back-office Digital Transformation Service** - Partner with technical experts and innovators across the system - Lead an innovative new service offering - Build a high...


  • Wellington City, New Zealand New Zealand Government Full time

    **Type**: Permanent Hours: Full timeLocation: Wellington Business Group: AoGBranch: Digital Public ServiceSalary: $137,631 - $184,753 Manager Technical Operations, Back-office Digital Transformation Service - Partner with technical experts and innovators across the system - Lead an innovative new service offering - Build a high performing team Mō te tīma...


  • Wellington City, New Zealand New Zealand Government Full time

    The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly. The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the...


  • Wellington City, New Zealand Stellar Full time

    **Contract Type**: - Full Time**Location**: - NZ - Wellington - North Island**Industry**: - Trades & Services**About the Company** Our client describes themselves as the driving force behind New Zealand's transportation industry. As your leading industry partner, they are committed to keeping New Zealand moving with world-class transport solutions that...


  • Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Wellington City, New Zealand New Zealand Government Full time

    The Ministry acts in the world to build a safer, more prosperous and more sustainable future for New Zealanders. Kia hangai ake e te Manatu he ao-haumaru, ao-tonui, ao-pumau, ki te oranga tonutanga mo Aotearoa whanui. - Specialist, rotational role providing hardware and security support to Ministry global sites - Collaborative and highly motivated team -...


  • Mount Wellington, New Zealand Sime Darby Motors Full time

    **Job Details**: - Reference #- 55551- Location(s)- Mt Wellington- Expertise- General, Service, Human Resources- Job level(s)- Management- Work type(s)- Permanent- More details (document) - 241203 - Technical Training Manager JD.docx **Act with Integrity - Care for All - Win Together** Join the driving force at Sime Motors, where we power New Zealand's...


  • Wellington City, New Zealand New Zealand Government Full time

    Type: Permanent - Hours: 40 - Location: Wellington - Business Group: Operations - Salary: $121,437 (85%) - $142,867 (100%) - $157,154 (110%) Ko wai mātou | About us Taumata Arowai is the water services regulator for Aotearoa New Zealand. It is a Crown entity governed by a Minister-appointed Board and advised on Māori interests and knowledge by Te Puna, a...


  • Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Technical Product Manager** **Permanent, Full Time** **Wellington Based** **Te Au Reka - Improving access to justice for all New Zealanders** Te Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in, and interact with, courts and tribunals. This new digital case management system will help modernise the...


  • Wellington City, New Zealand Dayforce Full time

    Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...


  • Wellington City, New Zealand Civil Aviation Authority of New Zealand Full time

    Permanent- Salaried Full Time- Wellington, NZ, 6011- Bring your specialist knowledge to enhance aviation safety - Key stakeholder relationship management role - Permanent Position, Wellington based Working at our organisation you will have the opportunity to contribute to safe and secure skies, for New Zealand. **About the Role** We are seeking a...