Support Associate

3 weeks ago

Auckland, New Zealand Kkr Full time

**Job Title: Support Associate** **Company: KKR** **Location: Hamilton, Waikato, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** ### Job Overview: KKR is seeking an enthusiastic and driven Support Associate to join our dynamic team in Hamilton, Waikato, NZ.
As a vital member of our organization, you will play a crucial role in delivering top-notch support to our clients while contributing to a collaborative environment that fosters innovation and growth.
This part-time position is ideal for individuals seeking to kickstart their career in an industry-leading company.
### Responsibilities: - **Client Support:** Respond to client inquiries via phone, email, and chat, providing timely and accurate information and assistance.
- **Data Management:** Maintain and update client records in our database, ensuring information is current and accurate.
- **Problem-Solving:** Identify and troubleshoot client issues, working closely with team members to develop effective solutions.
- **Communication:** Communicate effectively with clients to understand their needs, providing them with tailored solutions and information while maintaining professionalism at all times.
- **Collaboration:** Work closely with other support team members and departments to share insights and strategies, leading to a cohesive support effort.
- **Documentation:** Assist in creating and maintaining documentation and guides for processes and client queries.
- **Feedback Collection:** Gather client feedback to understand their experiences and actively contribute to enhancing service delivery.
- **Training Participation:** Engage in ongoing training and development opportunities to enhance your skills and knowledge of the industry and company products.
- **Adaptability:** Be willing to adjust to changing priorities and high-volume workloads to meet client needs effectively.
- **Reporting:** Assist in preparing reports on client interactions and service trends as needed.
### Requirements: **Education and Experience:** - No prior experience necessary; however, a keen interest in client support and eagerness to learn is essential.
- High school diploma or equivalent is preferred.
**Personality Traits:** - **Driven:** A self-motivated individual who demonstrates ambition and a desire to learn and grow within the company.
- **Adaptable:** Ability to handle diverse tasks and adjust quickly to changing priorities and situations.
**Soft Skills:** - **Communication:** Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.
- **Persuasion:** Strong persuasive skills, capable of influencing clients positively and guiding them toward effective solutions.
### Benefits: - **Profit Sharing:** Participate in KKR's profit-sharing plan, rewarding your contributions to the company's success.
- **Paid Overtime:** Eligible for paid overtime, ensuring that your extra efforts are recognized and compensated.
- **Life Insurance:** Benefit from life insurance coverage, providing peace of mind for you and your family.
### Working Environment: Become part of a team that leads the industry through cutting-edge ideas and solutions.
At KKR, we foster an inclusive and collaborative atmosphere where your contributions matter, and your professional growth is a priority.
### Deadline to Apply: Interested candidates must apply by **October 31, 2024**.
### Equal Opportunity Statement: KKR is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- **Join KKR as a Support Associate and embark on a rewarding journey where your efforts contribute to our success while you grow your skills in a supportive environment
**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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