Account Support Associate

3 weeks ago

Auckland, New Zealand Sysco Full time

**Job Title:** Account Support Associate **Company:** Sysco **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Experience Required:** 2 years **Job Description:** As an Account Support Associate at Sysco, you will play a vital role in ensuring the satisfaction and retention of our valued customers.
The ideal candidate will exhibit confidence and motivation and possess excellent teamwork and cooperation skills.
You will be responsible for providing exceptional support to our account management team while fostering strong relationships with our clients and internal stakeholders.
**Key Responsibilities:** 1.
**Customer Support:** - Serve as the first line of support for customer inquiries, addressing questions, complaints, and requests in a timely manner.
- Maintain a high level of product knowledge to offer accurate information to customers and assist in problem resolution.
2.
**Account Management:** - Assist Account Managers in the management of client accounts, ensuring each account is maintained and updated in the system.
- Prepare and process account-related documentation, including sales orders, contracts, and invoices.
3.
**Communication:** - Liaise with various departments, including sales, logistics, and finance, to ensure seamless workflow and communication regarding customer needs.
- Proactively communicate with customers regarding order status, inventory availability, and service updates.
4.
**Data Entry and Reporting:** - Maintain accurate and thorough records of customer interactions and transactions using CRM software.
- Generate reports to identify trends in customer inquiries and account requests, providing feedback to the supervisory team for process improvements.
5.
**Relationship Building:** - Develop a strong rapport with clients, understanding their needs and suggesting Sysco products and services that can enhance their business operations.
- Participate in regular meetings with team members to discuss account performance and strategies for improvement.
6.
**Training and Development:** - Assist in training new employees on customer service protocols and company policies.
- Continuously seek opportunities for personal and professional development to enhance skills and knowledge in account management.
7.
**Quality Assurance:** - Prioritize quality in all aspects of work, products, and services to meet and exceed customer expectations.
- Identify areas for improvement in processes and recommend changes that enhance the overall customer experience.
**Requirements:** - **Experience:** - Minimum of 2 years experience in a customer service, sales support, or account management role.
- Familiarity with CRM systems and basic accounting principles is preferable.
- **Education:** - A degree in business, marketing, communications, or a related field is an advantage.
- **Personality Traits:** - Confident: Ability to engage comfortably with a diverse range of customers and stakeholders.
- Motivated: Self-driven to achieve goals and improve customer satisfaction.
- **Soft Skills:** - Exceptional cooperation and collaboration skills to work effectively in a team-oriented environment.
- Strong problem-solving abilities and a positive attitude towards challenges.
- **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Strong verbal and written communication skills.
**Benefits:** - Competitive retirement plan options to secure your future.
- Complimentary gym membership to promote health and wellness.
- Comprehensive dental insurance coverage for you and your family.
**Working Environment:** At Sysco, we prioritize quality in all aspects of our work, products, and services.
We are committed to providing a supportive and collaborative workplace that fosters personal and professional growth.
**Application Deadline:** Please submit your application by November 3, 2024.
**Equal Opportunity Statement:** Sysco is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.

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