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Online Product Support Co-Ordinator

1 week ago

Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time

At LIC, we are passionate about delivering extraordinary customer experiences.
As a world leader in pasture-based dairy genetics and herd management, we are dedicated to providing value to our farmer shareholders.
Our team is driven by a culture of accountability, agility, and innovation.
We are committed to building a sustainable cooperative that leads the world in our field and delivers outstanding value for our customers, shareholders, and the industry.About The RoleInternally we call this role an eCommerce Product Support team member.
You'll support the day-to-day administration of the LIC Shop, ensuring orders for consumable products like tags and heat detection are successful and aligned with farmer expectations.
You'll develop a deep understanding of our product offering, Shop functionality, and manual processes needed to support farmer and LIC needs.This is a part-time role of 32 hours a week and can be worked however works for you during Monday to Friday.
You could be based at our office, or we also embrace flexible working so working from home some of the time works for us if it works for you.The key focus areas for the role include:Sales Operations: Provide administrative support to customers and sales representatives in the ordering, invoicing, and fulfilment of ear tags and heat detection products.Stakeholder Management: Manage day-to-day business partnerships with suppliers, ensuring appropriate levels of contact, communication, support, and adherence to SLAs.Customer Service: Identify and address customer needs, striving to exceed expectations and deliver superior service to both internal and external clients.Team Collaboration: Demonstrate positive team behaviours to contribute to a supportive environment and company culture.About YouIdeal candidates will have a background in dairy farming operations, which will help them understand the needs and expectations of our farmer shareholders.
Experience in customer support roles, such as in a contact centre or eCommerce support team, is highly valued, as it demonstrates their ability to handle customer inquiries and provide exceptional service.Strong business communication and problem-solving skills are essential, enabling candidates to effectively address customer needs and collaborate with team members.
Proficiency in using PCs, software, the internet, and email is necessary for managing orders and maintaining accurate records.
Additionally, candidates should have a proven track record of working in results-focused environments, where they have contributed to meeting and exceeding performance targets.As a naturally calm and collected individual, you will work well in a busy, high-pace environment.
You'll be unflappable under pressure and demonstrate a composed resilience.In returnIn addition to a competitive salary, you'll receive extra leave days, flexible working options, discounted health, life, income and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance programme, plus moreOur Hamilton office is in a park-like setting, with tennis court, pool, and onsite café and social club.
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