Current jobs related to Customer Experience Specialist - Auckland, Auckland - Xero

  • Customer Experience Specialist

    4 days ago

    Auckland, Auckland, New Zealand O'Neil & Associates Human Resources Group Limited Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at O'Neil & Associates Human Resources Group Limited. As a Customer Experience Specialist, you will be responsible for providing exceptional support to customers via email, phone, and online portals.This is an immediate start, 40 hours per week position that offers variety...

  • Customer Experience Specialist

    1 day ago

    Auckland, Auckland, New Zealand Inter IKEA Systems B.V. Full time

    We are looking for a Customer Experience Specialist to join our team at Inter IKEA Systems B.V. The ideal candidate will have a passion for delivering exceptional customer service and be skilled in building strong relationships with customers.This role is responsible for handling complex customer inquiries, providing solutions to resolve issues, and working...

  • Customer Experience Specialist

    14 hours ago

    Auckland, Auckland, New Zealand Asb Bank Full time

    **Company Overview**We are ASB Bank, a leading financial institution dedicated to delivering exceptional service to our customers. At the heart of everything we do is the customer, and we're committed to improving their outcomes.We're seeking a highly skilled Customer Specialist to join our team, providing our customers with an unbeatable experience and...

  • Customer Experience Specialist

    2 days ago

    Auckland, Auckland, New Zealand ASB Bank Full time

    We're seeking a talented individual to join our team as a Customer Specialist in our Albany office.This office-based role involves being a key point of contact for customers regarding their home loan lending or forwarding enquiries to relevant specialists or appropriate channels.About the RoleYou will be dealing with a variety of queries and requests from...

  • Customer Experience Specialist

    6 days ago

    Auckland, Auckland, New Zealand KiwiRail Freight Full time

    KiwiRail Freight is committed to connecting New Zealanders sustainably, powering economic growth, and ensuring vital freight and passenger services run smoothly. We strive to provide exceptional service delivery across multiple areas and channels, and as a Customer Contact Specialist, you will play a vital role in achieving this goal.About the RoleThe...

  • Customer Experience Specialist

    4 days ago

    Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our team at Grove Mitre 10 Onehunga. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and assisting customers in finding the right products.Key ResponsibilitiesProvide outstanding customer service, ensuring a positive shopping...

  • Customer Experience Specialist

    2 days ago

    Auckland, Auckland, New Zealand Merchant1948 Full time

    Are you passionate about creating unforgettable customer experiences? Do you have a keen eye for detail and a love for connecting with people?We're looking for a Customer Experience Specialist to join our team at our Albany store. As a key member of our sales team, you'll be responsible for:• Crafting personalized experiences for customers and exceeding...

  • Customer Experience Specialist

    6 days ago

    Auckland, Auckland, New Zealand Asb Bank Full time

    Company OverviewAt Asb Bank, we're committed to delivering innovative solutions that exceed our customers' expectations. Our Advice Centres are at the forefront of this transformation, providing personalized and convenient banking experiences.Salary and BenefitsWe offer a competitive market salary and a range of exclusive staff benefits, including access to...

  • Customer Experience Specialist

    3 days ago

    Auckland, Auckland, New Zealand The Warehouse Full time

    Job OverviewWe are seeking a skilled and enthusiastic individual to join our entertainment team as a Customer Experience Specialist. This role involves providing exceptional customer service and support in a fast-paced retail environment.In this position, you will have the opportunity to work with a variety of customers, helping them with their technology...

  • Customer Experience Specialist

    3 days ago

    Auckland, Auckland, New Zealand Avanti Finance Group Full time

    About Avanti Finance GroupA privately owned non-bank lender with a mission to lead and inspire the industry through innovation and exceptional financial services products. Our team is dedicated to fostering a motivated and engaged workplace culture centered around personal growth and high performance.We are looking for a talented individual to join our team...

  • Electrifying Customer Experience Specialist

    6 days ago

    Auckland, Auckland, New Zealand Tesla Full time

    What We're AboutTesla is accelerating the world's transition to sustainable energy. As a Customer Support Specialist, you'll be part of our mission to deliver an exceptional experience for our rapidly growing customer base.We're looking for passionate and resilient team members who share our commitment to innovation and customer-centricity.

  • Customer Experience Specialist

    5 days ago

    Auckland, Auckland, New Zealand Xero Full time

    Our PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

  • Customer Experience Specialist

    2 days ago

    Auckland, Auckland, New Zealand Xero Full time

    Company OverviewXero is a leading provider of cloud-based accounting software, dedicated to helping small businesses and accountants achieve their goals. We're passionate about empowering our customers with the tools they need to succeed.Job DescriptionWe're seeking an experienced Customer Experience Specialist to join our team. As a key member of our...

  • Customer Experience Specialists

    14 hours ago

    Auckland, Auckland, New Zealand Timezone Australia Full time

    About Zone BowlingZone Bowling is an action-packed entertainment destination where guests come for the adventure and our FunSquad stay for the FUN. We are part of The Entertainment and Education Group (TEEG), one of the world's largest entertainment brands, including Kingpin and Timezone across Australia and NZ.We have over 90 venues and almost 4500 team...

  • Retail Customer Experience Specialist

    6 days ago

    Auckland, Auckland, New Zealand Noel Leeming Full time

    Company OverviewNoel Leeming is a retail leader in the consumer electronics industry, dedicated to providing an exceptional shopping experience for our customers. We're committed to fostering a positive work environment that encourages teamwork, innovation, and growth.Job DescriptionWe're seeking a highly skilled Retail Customer Experience Specialist to join...

  • Customer Experience Expert

    11 hours ago

    Auckland, Auckland, New Zealand IKEA Full time

    At IKEA, we're looking for a dedicated Customer Experience Expert to join our team. As a Resolutions Specialist II, you'll play a crucial role in delivering exceptional customer experiences by providing world-class support and resolving complex issues.The ideal candidate will have excellent communication skills, be passionate about understanding the customer...

  • Customer Experience Professional

    6 days ago

    Auckland, Auckland, New Zealand Roman Health Pharmacy LLC Full time

    Job OverviewXero is a leading provider of cloud-based accounting software, dedicated to helping small businesses thrive. As a Customer Experience Specialist, you will play a critical role in delivering exceptional support and guidance to our customers.Your primary focus will be on providing timely, accurate, and helpful responses to customer inquiries,...

  • Customer Experience Representative

    7 days ago

    Auckland, Auckland, New Zealand Tangram Full time

    We're looking for a highly motivated and customer-focused individual to join our team as a Sales & Customer Experience Specialist. As a Sales & Customer Experience Specialist, you'll play a key role in nurturing and growing our existing customer relationships.What We Offer:A comprehensive training program to equip you with all the skills and knowledge needed...

  • Xero Customer Experience Expert

    2 days ago

    Auckland, Auckland, New Zealand Xero Full time

    About UsXero is a cloud-based accounting software company that helps small businesses manage their finances. Our team is passionate about delivering exceptional customer experiences, and we're looking for a skilled Customer Experience Specialist to join our award-winning Customer Experience Team.As a Customer Experience Specialist, you'll work closely with...

  • Customer Experience Lead

    3 days ago

    Auckland, Auckland, New Zealand Xero Full time

    About Our PurposeAt Xero, we're dedicated to helping small businesses thrive by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps. This not only makes life better for our customers but also contributes to a stronger economy that can change the world.Your ImpactXero's Customer Experience Team...

Customer Experience Specialist

1 week ago

Auckland, Auckland, New Zealand Xero Full time

Our Purpose
At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

We're looking for people to join our award winning Customer Experience Team in 2025
Our Customer Experience ("CX") team sits at the heart of Xero's purpose. Our global team is made up of knowledgeable humans who work together with Xero's product suite, to provide award-winning support to Xero users. The Xero CX Specialists are a collaborative team, known for being empathetic and curious problem solvers, who add value and make a positive impact to our Customers day.

About the Team
When you join the Customer Experience team at Xero, you'll form part of a fun, friendly, high performing team. We will provide you the tools and training and support you will need to succeed in your role, all you need to do is be ready and willing to learn. We work hard to create and cultivate a safe environment, for you to build meaningful relationships and bring your full self to work. We're a Stonewall Diversity Champion, Disability Confident employer, Pride in Diversity employer, Rainbow Tick certified and a member of GenderTick, and part of the Australian Network on Disability. So from the moment you step through our doors, you'll feel welcome and supported.

About the Role
Xero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team. You will provide support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when we reach out to them proactively by phone. Our aim is to help our customers through their queries quickly and efficiently. Sometimes you won't know the right answer, but you're the kind of person who is up for the challenge to use their curiosity, resourceful nature and enjoys solving problems to create #beautiful experiences. You'll be empowered to make decisions in the best interests of our customers and our business.

When you aren't working on these cases you use your deep product knowledge to surprise and delight our customers with a call around the different features they are using. You won't have to do all of this alone though Our team works in shift patterns and work from the office at least 3 days per week, so you'll be able to build meaningful connections with your colleagues and work together to support our customers.

Commencing 21st April 2025,we are looking to add Customer Experience Specialists to our team who will work from 11:00am - 8:00pm, on a Monday through Friday, Tuesday to Saturday or Sunday through Thursday schedule.
What you'll do

Support Customers to get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals.
Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times, through our Salesforce case management system, or by telephone.
Take ownership of enquiries and manage them through to resolution, ensuring Customers are kept up-to-date at all times.
Ensure that all case details are captured fully and accurately using case management applications.
Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give by written responses or by telephone.
Participate in proactive call campaigns to ensure our customers are getting the most out of Xero.
Escalate any issues that you are unable to resolve, whilst making sure that the customer is kept up-to-date as the case is escalated.
Achieve agreed targets, particularly your quality and productivity targets.
Find and share opportunities to improve the service offered to our customers and Xero processes.
Keep yourself up-to-date with changes and training within Xero so that you can continue to offer great service to our customers
What You'll Bring With You

A passion for creating great customer experiences
Clear and concise written and verbal communication skills
An interest and understanding of technology and information systems
A proactive approach to work
A growth mindset
Motivation to join a fun, friendly, high performing team in a fast-paced and dynamic work environment
What We Offer
When you join Xero you are trusting us with your career and we take that seriously. Our CX team will invest in your training and development and give you opportunities to learn and grow.

We also believe that our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive. And when our people are thriving, so do the small businesses and communities we serve directly every day.

Why Xero
Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.