Customer Experience Lead

2 months ago

Wellington, New Zealand The Co-Operative Bank Full time

Market Research & Analysis (Marketing & Communications)Full timeAs part of our Marketing Team, you'll be developing and executing the Bank's customer experiences across all channels, to deliver on the goals of our transformation programme and for our customers.Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.You'll be collaborating with others to define and execute the multi-channel customer experience strategy as we develop new customer propositions to drive growth with new and existing customers. Within the overarching strategy, you'll design interconnected and efficient multi-channel experiences, using data and insight to form clear recommendations.You'll bring the following experience to the table:Strategic and commercial thinking, ability to align customer needs, business objectives, and technical constraints into a cohesive customer experienceCustomer experience design practices to articulate and deliver specific customer journeys and experiencesInfluencing customer behaviour change and use of digital and self-service channelsAbility to iterate, test and learn efficiently and intelligently, towards the achievement of pre-defined success metricsWhat's in it for you?Development: Support to grow your career and tap into a range of areas across the Bank, guided by a supportive performance frameworkLeave: Well-being leave, supportive sick leave allowances, long service leave, increased annual leave following tenure achievementsWellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinarsBanking benefits and discounted ratesAbout UsThe Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good.We've been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we're committed to helping improve the world we work, live and play in. To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation. To top it off, we're also the only bank in New Zealand that shares its profits with its customers.Whether it's help from one of our friendly teams or a seamless experience with one of our digital solutions, we've got our customers covered. Here, no two days are the same. Our people are empowered to innovate, share ideas, and let our skills take us in unexpected and exciting directions. But most importantly, we can be ourselves at work; we have fun, but still get things done.In return for your passion and commitment to helping customers bank better, we offer a collaborative work environment, ongoing development opportunities, and the privilege to work with people who are passionate about making a difference. You'll be amazed by our non-hierarchical organisation and the ease at which you can get things done.Diversity and inclusion are at the core of who we are. It's reflected in our values, our commitment to B Corp, and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.
#J-18808-Ljbffr

  • Customer Experience Practice Lead

    5 days ago

    Wellington City, New Zealand New Zealand Qualifications Authority Full time

    You will have the ability to gain deep empathy with your customers. You are familiar with Design Thinking and Human Centred Design. You are a natural storyteller, a workshop facilitator, a co-designer and a great mentor for CX and UX professionals. You may also have other skills such as ethnographic research or developing customer journey maps, personas,...

  • Kaitiaki Manuhiri Visitor Experience Team Member

    21 hours ago

    Wellington, New Zealand Wheako Pōneke Experience Wellington Full time

    **Wheako Pōneke Experience Wellington** **Kaitiaki Manuhiri | Visitor Experience Team Member**: **Wellington, Wellington, Wellington City Centre** $27.80 - $27.80 Hourly Living Wage Permanent Part time - **Get up close and personal with an iconic Pōneke Institution**: - **Living Wage Accredited Employer with generous leave provisions**: - **Work with...

  • Customer Experience Owner

    5 days ago

    Wellington City, New Zealand ASB Bank Full time

    The purpose of ASB's Secure My Financial Future (SMFF) Tribe is to empower New Zealanders to secure a better financial future and improve their financial wellbeing. About The Role We are investing in our customer's experience in Insurance. This has created this exciting fixed term contract career opportunity. As a Customer Experience Owner (CXO), and key...

  • User Experience Analyst

    3 months ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Experience Engineering Practice Lead

    1 month ago

    Wellington, New Zealand Talent Army Full time

    Management (Information & Communication Technology)Full timeOur client is dedicated to making energy cleaner and more affordable for Aotearoa New Zealand. They operate in an agile, fast-paced environment where collaboration, empowerment, and innovation are at the heart of their work. With a customer-first approach, they are shaping a sustainable energy...

  • Customer Experience Consultant

    3 weeks ago

    Wellington City, New Zealand Fidelity Life Full time

    Wellington based - Flexible working **The opportunity** We are currently on the lookout for a **customer experience consultant.** This is a fulltime role, based in our Wellington CBD office with flexible working arrangements available. As a customer experience consultant, you will be responsible for delivering excellent service and a memorable experience...

  • Customer Experience Consultant

    2 weeks ago

    Wellington City, New Zealand Fidelity Life Full time

    6 month fixed term opportunity - Wellington CBD location **The opportunity** We are currently on the lookout for a customer experience consultant on a 6 month fixed term basis (covering parental leave),based in our Wellington CBD office with flexible working arrangements available. As a Customer Experience consultant, you will be responsible for delivering...

  • Head of Customer Experience

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Leadership role focused on outcomes for water service provisions - Opportunity to further in-bed practices and customer engagement strategies - Petone based position, through to June 2025 Due to internal secondment Wellington Water have a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to...

  • Customer Experience Representative

    2 weeks ago

    Wellington City, New Zealand Emprego NZ Full time

    Trade Me is one of New Zealand's most popular websites with over four million members and more than 600,000 Kiwis visiting our site every day. At Trade Me, we're about connecting Kiwis to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside...

  • Customer Experience Team Leader

    3 days ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Agent

    4 days ago

    Wellington City, New Zealand Computer Concepts Full time

    **General information**: - Location - Wellington - Expertise - Contact Centre - Job Level - Entry, Experienced - Employment Type - Permanent full-time - Close Date - 27-Jan-2025 - Ref # - 59108 **Description & Requirements**: **AMS/111** - As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New...

  • Customer Experience

    2 months ago

    Mount Wellington, New Zealand ceres organics Full time

    **About the Company** Let's Eat For Change. Here at Ceres Organics, we believe every bite we each take can make for a better tomorrow. By simply choosing organic food, we can create positive change in the world. For over 40 years Ceres Organics has led the way in organic food. We started as a small collective of likeminded people, sharing a belief that...

  • Customer Experience Representative

    7 days ago

    Wellington, New Zealand Kiwibank Full time

    A competitive salary of $61,000 + heaps of benefits!Based in our Lower Hutt or Hastings contact centre, hybrid office environment with minimum 2 days per week in the office.Intake start date Monday 25 February 2024Join the Kiwibank contact centre and build an exciting career in banking.You'll receive on-the-job training and learn about everything from...

  • Customer Experience Representative

    1 week ago

    Wellington, New Zealand Kiwibank Full time

    A competitive salary of $61,000 + heaps of benefits!Based in our Lower Hutt or Hastings contact centre, hybrid office environment with minimum 2 days per week in the office.Intake start date Monday 25 February 2024Join the Kiwibank contact centre and build an exciting career in banking.You'll receive on-the-job training and learn about everything from...

  • Principal / Lead Experience Designer

    2 months ago

    Wellington, New Zealand Alphero Full time

    We are looking for a visionary, creative Principal Experience Designer to join Alphero, a leading digital agency in Aotearoa.At Alphero we have a bold vision to reimagine the many current (and new) digital products in the market that have become homogenous and commoditised, and turn them into stand-out experiences that delight users, deliver impact to our...

  • Marketing Manager

    3 weeks ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Operations Team Lead

    7 days ago

    Wellington, New Zealand Australia And New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Customer Operations Team Lead Department: NZ Personal Banking Customer Service Operations Location: Wellington Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...

  • Customer Operations Team Lead

    1 month ago

    Wellington, New Zealand Australia And New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Customer Operations Team LeadDepartment: NZ Personal Banking Customer Service OperationsLocation: WellingtonKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...

  • Customer Operations Team Lead

    5 days ago

    Wellington, New Zealand Anz Full time

    Join a business with competitive staff benefits!Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Ko Matou - About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me...

  • Customer Experience Representative

    4 months ago

    Wellington City, New Zealand Kiwibank Full time

    A competitive salary of $61,000 annually + benefits! - Are you a night owl wanting to work from home? - Exceptional training and on-boarding - Ongoing support and career development opportunities - Intake start date Tuesday 29 October 2024 **This is us. Where making an impact matters.** This is a great opportunity for motivated individuals to join our...