Student Central Advisor

8 hours ago

Auckland, New Zealand Wairaka Unitec Institute Of Technology Full time

At Unitec, we're passionate about the power of education to positively change the lives of our learners, their family and wider communities. We make sure our learners are well equipped for the future needs of employers, by providing them with a mix of hands-on and classroom-based learning.
Te aheinga: The opportunity In this role at Unitec, you will serve as the primary point of contact and representative for our institution. Your responsibilities will encompass a wide range of services aimed at assisting our learners at every stage of their educational journey, from prospective students to those who are about to graduate.
Your duties will include managing enrolments, a critical process that ensures our learners are registered for their chosen courses. You will also be responsible for issuing ID cards, a key component of our campus security and access systems.
In addition, you will provide IT support, helping our learners navigate and utilize our digital resources effectively. Furthermore, you will offer course advice, guiding our learners towards academic decisions that align with their goals and aspirations.
This role requires you to act as a 'relationship manager' for our learners. This means you will be the primary liaison between the learners and Unitec, ensuring their needs and concerns are addressed promptly and effectively. You will take full responsibility for every interaction, overseeing the entire process from initiation to resolution. Your goal will be to ensure a successful and satisfying experience for our learners.
This fixed-term role would end by the 15th of August 2025 as a cover for maternity leave.
You'll have: An understanding or desire to learn te reo Maori, tikanga Maori, and the values and practices of kaupapa MaoriEvidence of active engagement in building diverse, inclusive, and equitable workplaces/environmentsExcellent customer service and interpersonal skills, with experience resolving issues in a professional mannerSensitivity to issues related to equity, people with disabilities, and cultural and social needsThe ability to work autonomously and as part of a teamSound organisation skills, including the ability to work under pressureExcellent written and verbal communication skillsAttention to detail and the ability to go the extra mileConsiderable knowledge of the education system in New ZealandPrevious administration experienceIntermediate skills in Office computing applications, including word processing, spreadsheet and OutlookPrevious international student advisory experienceWork experience within the tertiary education sectorKnowledge of Unitec's programmesPrevious experience with Enterprise systems, i.e. PeopleSoftTono mai: How to Apply To be considered for this position, applicants must be a NZ Citizen or NZ Permanent Resident.
Apply now including your CV and cover letter outlining why you are interested and how you meet the requirements for the role. Applications will close on 29th of November 2024 at 17:00.
Please note: We are looking for the successful candidate to start on 13th of January 2025. We do not always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply.
Unitec is a business division of Te Pukenga - New Zealand Institute of Skills and Technology.

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