Future Student Experience Advisor

7 days ago

Auckland City, New Zealand Auckland University of Technology Full time

Provide a bespoke case management approach to targeted cohorts of students
- Be part of a professional and supportive team with a collective commitment to the student journey from enquiry to enrolment
- Full-time, permanent role based primarily on our Waihorotiu City Campus

AUT is proud to be one of the world's best modern universities. With over 250 programmes and more than 100,000 alumni across the globe, we are a university of opportunity, fuelled by the very latest thinking in teaching and learning.

AUT recognises and respects the importance of Te Tiriti o Waitangi and its centrality to the mission and work of the University. This role will contribute to the enactment of Te Aronui, AUT's Te Tiriti framework.

**Te Whiwhinga mahi | The opportunity**

This role will deliver engagement and activity as part of a bespoke case management approach, with a focus on the conversion of dedicated cohorts of prospective students, in line with Ki Uta Ki Tai, AUT's student success plan. This role will develop 1:1 relationships with prospects to guide them in their decision-making and pathway them into AUT programmes. This is supported by the delivery of a best practice approach to student recruitment, and collaboration with student support services across the University to ensure students succeed.

**He kōrero mōu | About you**

To be successful in this role, you will need to have experience in the tertiary education sector, be solution-focused, and possess excellent communication and relationship-building skills.

You will also have:

- An ability to deliver high-quality, professional service embedded in cultural understanding and care
- An understanding of case management and how to personalise service provision to meet individual and/ or priority cohort needs
- Ability to develop and maintain strong and comprehensive knowledge of programmes, products and student services
- Experience with technology and relationship management systems
- Be detail-oriented and able to learn and follow regulatory processes in accordance with university and external agency requirements

If you have relevant qualifications and a high level of professionalism, bring your individuality into an environment that draws on your strengths and offers continued support, growth and development.

**Ngā āhuatanga kei a mātou | What we offer**

AUT has fantastic staff benefits including free study, a personal fund for your continued professional development, free membership to AUT gyms, and generous leave allowances.

**Me pēhea te tuku tono | How to apply**

**Salary Range**: $70,000 - $96,000 (dependent on experience and qualifications)

**Job Reference**: 90824

**Closing Date**: 28th November 2024, at 11:55 pm.
- Full-time denotes 37.5 hours per week

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