Consumer Administration Assistant

2 weeks ago

Auckland, New Zealand Dicker Data Full time

Are you looking to start your career in the IT industry? We have an exciting opportunity to join Dicker Data's Consumer Team as an Administration Assistant fora six-month contract as maternity leave cover
The primary role of the Consumer Administration Assistant is to assist the Consumer Sales team with general retailer queries as well as answer incoming phone queries and manage the sales inbox. You will liaise with multiple teams and get a great opportunity to direct your future with Sales, Marketing, or Supply Chain.
Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team and optimize their drive to get the job done.
For this role we are primarily looking for someone who has a customer-focused personality with a 'can do' attitude This position will be based in Parnell and could suit a final-year marketing/business student, graduate, or someone with experience in office administration/reception work or a customer-facing role. While it is currently a six-month contract, we will consider offering full-time employment for the right person if the opportunity presents.
What you will do in this role:

Ensure phones are answered in 3 rings providing first-line sales support to all customers including stock on hand, ETA, pricing, and other related queries
Assist with the entry of Consumer team sales orders as required.
Communicate to retailers when a product goes end of life and ensure all backorders are cancelled in the system
Respond to retailer queries around ETA's on orders - and provide track and trace details as required
Assist Account Managers in processing retailer marketing claims and work to assist the team in getting this process automated
Work with the Consumer Product Managers to build new line and price change documents to send to retailers.
Process requests for rejected retailer orders, assist the Accounts team with credit claim queries and follow-up communications promptly
Ensure all product return requests are processed smoothly and resolve any escalations promptly with the retailer

To be successful, you will have/be:

Professional & cheerful phone manner
Patient and calm under pressure
Honesty and Integrity
Resourcefulness
A team player with the ability to gain support from a broad range of internal staff
Initiative/ Be proactive
Excellent time management

Dicker Data is an ASX-listed (ASX: DDR) company with a positive family-centric culture and a long-standing record of gender equality and diversity. We welcome and encourage applications from people from all backgrounds.
Don't miss this opportunity to become a vital member of our innovative, passionate, and growing team Apply Now
Only those with the legal right to work in New Zealand may apply for this position.

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