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Ocean Export Agent
1 week ago
Company Description"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
Expeditors is headquartered in Seattle, Washington.Job DescriptionJob Summary: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.ResponsibilitiesEnsure smooth and timely freight process flow.Ensure accurate and timely data entry into our operational system.Track and Trace Ocean Export Files and reporting.Use Global Ocean Export Monitor on a daily basis.Ensure documents are timely sent and Shipping notices communicated to overseas and customers.Ensure accurate and timely client and vendor billing & payments.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies and others involved).Meet compliance at all times with internal and external regulations in accordance with government regulations.Understand department process flow and look for best practices to improve operational efficiency and productivity.Ensure all customers' standard operating procedures are in place and updated in Customer SOP.Meet KPI standards in accordance with the Company's procedures.Overseas communications, timely responses to emails and requests (internal and external) – 24 hours.Escalate problems to Management when necessary.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Meet company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.QualificationsEducation and Experience:6 months to 1 year related experience and/or training preferred but not required; or equivalent combination of education and experience.Knowledge:A good understanding of Expeditors' Products and Services.
Understanding of ocean documentation process a MUST.
Hazardous Materials certification (preferred).Skills:Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organization & negotiation skills.
Good Microsoft Office and computer skills.
Fluent in English.Behaviors:Positive and willing to help attitude.Additional InformationOther Benefits:Medical insurance.Employee Stock Purchase Plan.Training and Personnel development plan.Great Career growth.
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