Guest Relations Manager
3 weeks ago
Company DescriptionSofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.Job DescriptionThe Guest Relations Manager will be responsible for ensuring the highest level of guest satisfaction by managing guest interactions, addressing concerns, and enhancing the overall guest experience. This role requires a proactive approach to guest service, strong leadership skills, and the ability to work in a fast-paced, high-pressure environment.QualificationsExceptional communication and interpersonal skills.Strong problem-solving abilities and conflict resolution skills.Ability to lead and motivate a team.Fluency in English and Turkish; additional languages are a plus.Proficiency in hotel management software (e.g., Opera, PMS).Additional InformationGuest Experience Management: Oversee the guest experience from arrival to departure, ensuring all guests receive a warm and personalized welcome.Issue Resolution: Handle guest complaints and concerns promptly and effectively, ensuring guest satisfaction and loyalty.VIP Relations: Coordinate special services and amenities for VIP guests, ensuring their needs and preferences are met to the highest standard.Team Leadership: Train, mentor, and supervise the guest relations team, fostering a positive and professional work environment.Collaboration: Work closely with other departments to ensure seamless service delivery and address any issues that may impact the guest experience.Feedback Management: Collect and analyze guest feedback, implement improvements, and report on guest satisfaction metrics.Event Coordination: Assist with the planning and execution of hotel events, ensuring a memorable experience for attendees.Brand Standards: Ensure compliance with Sofitel brand standards and operational procedures.
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Guest Relations Manager
3 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany Description Sofitel Istanbul is seeking a dynamic and experienced Guest Relations Manager to lead our guest focus efforts. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to manage and motivate a team in a fast-paced environment.Job Description The Guest Relations Manager will be...
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Guest Relation Manager
7 days ago
Auckland, New Zealand Accor Hotels Full timeCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
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Guest Relations Manager
6 months ago
Auckland City, New Zealand Novotel Auckland Ellerslie Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Guest Relations Executive
2 weeks ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** We are now looking for a Guest Relations Executive to add to our "professional, caring and friendly" team, someone with an eye for detail who loves to make guests' stay a memorable...
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Guest Relations Executive
4 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Horizon by SkyCity - Where Today Meets Tomorrow** We are excited to bring you the opportunity to join the team of **Horizon by SkyCity** in this critical role. **Horizon by SkyCity** opened in August and is already receiving 5 star reviews including one from Trip Advisor: "Overall experience 11/10. Best hotel experience I have ever had in NZ". We are...
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Guest Relations Manager
6 months ago
Auckland City, New Zealand PULLMAN Full timeCompany Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning...
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Guest Relations Manager
6 months ago
Auckland City, New Zealand PULLMAN Full timeCompany Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's **Te Arikinui Pullman Auckland Airport**. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...
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Guest Relations Manager
6 months ago
Auckland City, New Zealand PULLMAN AUCKLAND AIRPORT Full timeCompany Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's Te Arikinui Pullman Auckland Airport. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...
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Guest Relations Executive
6 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 4+star experience. **What will you be doing?** - Be...
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Guest Relations Executive
6 months ago
Auckland City, New Zealand SkyCity Entertainment Group Full time**Work with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.** The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5+star experience. **What will you be doing?** - Be...
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Guest Relations Executive
7 days ago
Auckland, New Zealand Skycity Full timeGuest Relations Executive - SkyCity HotelWork with some of the best hotel professionals who pride themselves on making every guests' stay an incredible experience whether they are staying for business or pleasure.We are now looking for a Guest Relations Executive to add to our "professional, caring and friendly" team, someone with an eye for detail who loves...
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Guest Service Agent
6 months ago
Auckland City, New Zealand Mövenpick Hotel Auckland Full timeCompany Description About the business and the role Mövenpick_ _Auckland is situated in the heart of the Auckland CBD, with 207 guest rooms, 7 conference rooms & 3 boardrooms, 80 seat restaurant and bar. **Job Description**: Main Purpose of the Job Provide guests with friendly and efficient service related to arrival, departure and any guest queries....
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Guest Experience Shift Leader
7 days ago
Auckland City, New Zealand SEA LIFE Full timeWhat you'll bring to the team: **Guest Experience Shift Lead** **SEA LIFE Kelly Tarlton’s Auckland** Are you looking to take Guest Experience to new heights? How would you like to spend your day in one of Auckland’s most iconic tourist attractions? We are currently looking to recruit a full-time **Guest Experience Shift Leader** to join our fantastic...
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Guest Experience Expert
2 months ago
Auckland City, New Zealand Marriott International, Inc Full time**Additional Information** **Job Number**24167794 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand, 1010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Four Points by Sheraton** - where timeless classics are integrated with...
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Guest Experience Expert
3 months ago
Auckland City, New Zealand Marriott International, Inc Full time**Job Number** 24167794 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Four Points by Sheraton** - where timeless classics are integrated with...
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Guest Experience Expert
2 months ago
Auckland City, New Zealand Marriott International, Inc Full time**Additional Information** **Job Number**24186515 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand, 1010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Four Points by Sheraton - where timeless classics are integrated with...
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Guest Service Agents
2 months ago
Auckland City, New Zealand Holiday Inn Full timeFirst impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for Guest Service Agents (2) who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...
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Guest Service Agent
2 weeks ago
Auckland, New Zealand Accor Hotels Full timeCompany DescriptionJoin us at Accor, where life pulses with passion!As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...
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Industry Relations Manager
2 months ago
Auckland, New Zealand Pact Group Full timeOur Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.Job DescriptionAbout this opportunityThe location of this position is flexible – either...
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Guest Service Agent
2 months ago
Auckland City, New Zealand PULLMAN Full time**Company Description** Te Arikinui Pullman Auckland Airport**,** **located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand. From the moment guests step into our informal lobby hub to the panoramic views...