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Customer Specialist
2 weeks ago
Customer Specialist - Direct Channels (Hamilton)Our staff are continuously progressing within the wider Direct Channels - Contact Centre whanau.
So, we have an opportunity to welcome more people to our Direct Service - General Banking team.
You'll have an opportunity to join the Hamilton whanau on 5th May 2025.Te mahi ki ASB | Working for ASBAt ASB, we exist because our purpose is to Accelerate progress for all New Zealanders.
How do we do this?Through our vision (where we want to be) is 'The simplest way for customers to get ahead'.Through our strategy (how we will do this) to deliver our purpose and vision, is to be 'Simple and easy every day, and being brilliant when it matters'.As a key member of our diverse Customer Specialist (CS) Team in Direct Channels (Contact Centre), you will be the voice of ASB for our new and existing customers.
Your role is pivotal in supporting our customers with simple and easy banking experiences every day.
You will deal with a variety of enquiries from a wide range of customers.Nga mea kia whai angitu ahau?
| What do I need to be successful?Positive, can-do attitude, self-motivated and resilientEffective problem-solving skills by demonstrating proactivity to take ownershipEffective communication skills (written and verbal)Tech-savvy with the ability to pick up new systems quickly.Strong data entry skills coupled with a high level of accuracy and attention to detailHe aha tau e hoki mai ai?
| What will you get in return?ASB is more than just a place to work.
We want our people to grow personally and professionally, and we want to attract amazing talent.
One way we try to do this is by giving our people access to benefits over and above what we pay.
So, we have a range of policies to ensure you can live life one step ahead with ASB.Please consider the following before applying for this role:Be available to attend a one-day assessment centre on 20th March 2025 at ASB Bank - Central North Island Regional Centre 46 Bryce Street, Hamilton Central from 8.30am to 3.00pmIf successful, you must be available to start on the 5th May 2025Able to commit to a 12-week training and induction programme 5 days a week on site.Due to the nature of Direct Channel operations, this role offers rostered shifts offering 40 hours of work per week (i.e., 8-hour shifts per day.
Shifts range from 8am to 8pm Monday to Friday and 8.30am to 5.00pm Saturday/Sunday and Public Holidays)Me pehea te tono | How to apply:If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply".
We'd love to hear from youSuccessful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.Job detailsReference # MC159543Posted on 21 Feb 2025Location(s): HamiltonExpertise: Customer Service / Sales, Customer Service Officer, Customer Service Specialist
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