Customer Retention Specialist
7 days ago
About the roleYou'll be reporting to our Customer Engagement and Insights Manager, where your expertise will be key in uncovering valuable insights into customer preferences and behaviours. Your findings will significantly shape our engagement strategies, driving us closer to our objectives.We will count on your recommendations to implement changes that significantly elevate the customer experience and enhance retention rates.You will delve into understanding customer interactions and preferences across multiple channels, including advice, direct, bank, partner, and group.In this key role you'llDiscover, analyse, and present compelling insights into customers' behaviours regarding their decision to stay or depart.Generate and share your valuable suggestions for improving our processes and elevating engagement.Strengthen customer loyalty by actively engaging with them at crucial moments throughout their life cycle.Launch impactful initiatives that boost customer retention and engagement to create a more compelling experience for our customers.Elevate customer engagement by proactively communicating about important incidents and valuable product enhancements.To be successful and grow in this role you will ideally bring the followingA proven track record in creating and implementing successful retention strategies that enhance customer loyalty.Skilled in interpreting data to deliver precise insights that reveal new growth opportunities.Demonstrated success in significantly improving the end-to-end customer experience, leading to higher satisfaction rates.Evidence that you consistently prioritise customer needs, ensuring their interests are at the forefront of every decision.Exceptional interpersonal skills, with a talent for presenting insights in a compelling and engaging manner.AdvantageousFinancial services experience.We don't expect you to have every skill listed. If you possess the majority, we want to hear from you Your unique talents could be just what we need to make our team even stronger.Location:Wellington, AucklandFlexible and hybrid working options.Role TypeFull Time, PermanentBenefits on offer when you join Chubb Life NZBonus + Stock Purchase optionsFlexible workingGroup Life and Healthcare InsuranceAdditional annual leaveWellbeing subsidy and partner discountsWhy you'll love working for Chubb LifeChubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. Our people-centred culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride.Our ValuesIntegrityCustomer focusRespectExcellenceTeamworkApplications are reviewed as they are received, and as such, the role may close prior to the deadline date.
#J-18808-Ljbffr
-
Customer Retention Specialist
1 week ago
Wellington City, New Zealand Chubb Full time**About the role** You’ll be reporting to our Customer Engagement and Insights Manager, where your expertise will be key in uncovering valuable insights into customer preferences and behaviours. Your findings will significantly shape our engagement strategies, driving us closer to our objectives. We will count on your recommendations to implement changes...
-
Customer Retention Manager
6 months ago
Wellington City, New Zealand Rentokil Initial Full timeAbout Us Rentokil Initial provides services that protect people and enhance lives such as pest control, plants and washroom hygiene. Our colleagues are experts in their fields. They are the Rentokil Initial brand and deliver our high-quality services to customers on their premises or in their homes. Rentokil Initial is a member of the FTSE 100 of leading...
-
Retention Sales Specialist
6 months ago
Wellington City, New Zealand Waste Management Full time**Company Description** WM New Zealand Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. Permanent Full-time Opportunity Location - Lower North Island...
-
Retention Consultant
4 months ago
Wellington City, New Zealand Suncorp Group Full timeAre you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day - to build futures and protect what matters - for our customers, our communities and each other. And you’ll be supported to grow your own future...
-
Marketing Automation Specialist
6 months ago
Wellington, New Zealand Xero Full time**How you’ll make an impact**: As a Marketing Automation Specialist, you’ll play a crucial role in supporting Xero’s Customer Engagement, the Product Marketing team and Regional Marketing team by contributing to global and regional campaigns to engage, retain, update and grow Xero’s customer base. You’ll be part of a team of marketing automation...
-
Customer Operations Specialist
4 weeks ago
Wellington, New Zealand The Co-Operative Bank Limited Full timeWe need a Customer Operations Specialist to join our team! About the role: Want to be part of a fun, productive team where your contribution is encouraged and genuinely valued? Our Customer Operations Team needs an Operations Specialist to provide support services to our branch and head office teams. You will be the first point of call for a helpdesk level...
-
Marketing Specialist
6 months ago
Wellington City, New Zealand MC Admin Group Full time**We are currently seeking 1 Marketing Specialist to join the team in Wellington.** - A minimum of one year's work experience in the marketing industry or a New Zealand bachelor (or above) qualification in Marketing. - Be reliable & punctual & self-motivated. - Excellent time management skills and the ability to prioritize work. - Attention to detail and...
-
Customer Support Specialist
6 months ago
Wellington City, New Zealand Isentia Full timeHybrid working available - PR / Media / Marketing interest / experience highly desirable - Shift pattern: 7am to 3pm NZT Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and...
-
Sea Logistics Customer Care Manager
6 months ago
Wellington City, New Zealand Kuehne+Nagel Full timeWe are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington. ** Your Responsibilities**: - Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams - Leading, motivating and coaching your team - creating strong team morale by being open, responsive and...
-
Marketing Specialist
6 months ago
Wellington City, New Zealand Yu Group Limited Full time**Yu Group Limited is currently seeking 1 Marketing Specialist to join the team in Wellington.** - A minimum of one year's work experience in the marketing industry or a New Zealand bachelor (or above) qualification in Marketing. - Be reliable & punctual & self-motivated. - Excellent time management skills and the ability to prioritize work. - Attention to...
-
Customer Specialist
7 days ago
Mount Wellington, New Zealand ASB Group Full time**ASB Advice Centres (Branch Banking)** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The role**: We have an awesome opportunity for a...
-
Customer Experience Specialist
7 months ago
Wellington City, New Zealand Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Service Specialist
3 months ago
Wellington City, New Zealand KiwiRail Full time**Come on board and become part of our One Winning Team!** - Shift work - 24/7 (will include weekends and public holidays) - 50 hours per fortnight - Fixed term from early November to end April 2025, Wellington based **What you'll do** We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term...
-
Senior Customer Regulatory Specialist
6 months ago
Wellington City, New Zealand New Zealand Government Full timeWork with a Portfolio of Stakeholders, - Travel NZ on site visits and train staff, - Wellington home base with ambitious team Kōrero mō te tūranga - About the role We have two newly created Senior Customer Regulatory Specialist roles in our Crown Property Group following a change implementation designed to bring us closer to our customers. This sees us...
-
User Experience Analyst
2 months ago
Wellington City, New Zealand Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Senior Records
6 months ago
Wellington City, New Zealand New Zealand Government Full timeAre you an Indian Jones of the Information & Records Management world? - Showcase your advanced information and records management skills - Play a key role in protecting New Zealand's sensitive land and businesses - Be part of a team centred on the delivery of services Kōrero mō te tūranga - About the role Toitū Te Whenua is looking for a Senior Records...
-
Customer Success Specialist
2 months ago
Wellington City, New Zealand FNZ Full timeAre you a confident communicator who is looking to embark on their next career journey? We are seeking a driven self-motivated individual to join our Hatch team as a Customer Success Specialist. In this role you will work within a close-knit team to deliver top support to our customers. What you’ll do: - Document customer experience feedback and...
-
Senior Lifecycle Marketing Specialist
7 days ago
Wellington, New Zealand Trade Me Limited Full timeSenior Lifecycle Marketing Specialist - Trade Me PropertyTL;DRYour main focus: Building amazing property lifecycle journeys for Trade Me Property to help Kiwi on their property journey. You will succeed through experimentation, innovation, creativity, positivity, great communication, and attention to detail.FYI: We have a flexi working policy and connect in...
-
Senior Lifecycle Marketing Specialist
7 days ago
Wellington, New Zealand Trade Me Limited Full timeSenior Lifecycle Marketing Specialist - Trade Me PropertyTL;DR Your main focus: Building amazing property lifecycle journeys for Trade Me Property to help Kiwi on their property journey. You will succeed through experimentation, innovation, creativity, positivity, great communication, and attention to detail.FYI: We have a flexi working policy and connect in...
-
Senior Lifecycle Marketing Specialist
4 weeks ago
Wellington, New Zealand Trade Me Limited Full timeTL;DRYour main focus: building amazing property lifecycle journeys for Trade Me Property to help Kiwi on their property journey. You will succeed through experimentation, innovation, creativity, a positivity, great communication and attention to detail.FYI: We have a flexi working policy and connect in person in the office on Monday and Wednesday.You have:...