Billing Advisor Billing Operations · Nelson

4 weeks ago

Nelson, New Zealand Giacom Group Full time

Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses. Working within the Customer Service and Calls Billing Team, this role is responsible for providing support to Daisy Corporate Services and Daisy Communications regarding billing enquiries, resolving payment issues, and ensuring a smooth and efficient billing process all while maintaining a high standard of customer service. Additionally, the role requires strong communication skills to explain complex billing details, handle complaints professionally, and provide solutions to billing-related issues. Excellent attention to detail and problem-solving abilities are essential, along with proficiency in using billing or financial software. The Billing Advisor plays a crucial role in supporting the financial integrity of the company while ensuring a positive customer experience. Responsibilities & Accountabilities Provide a 'right first time' level of service ensuring the customer expectations are exceeded. Taking full ownership and resolving customer issues and queries in a timely and efficient manner. Identify process and departmental issues that impact on customer experience, generating solutions for solving them. Work effectively with other team members to ensure the highest levels of customer service are always given. Establishing and building rapport with customers, providing accurate and timely information to instil customers confidence in our ability to deliver an exceptional level of service. Communicating in a clear and concise manner with accuracy and attention to detail with written communication. Presenting and discussing account information in a clear and precise manner is a crucial part of this role. Raise sales ledger invoices. Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the Corporate Intranet. Skills, Qualifications, and Experience Strong customer service experience with the ability to build rapport with internal and external stakeholders. Strong accuracy and attention to detail skills particularly with written communication. Confident problem solver. Ability to prioritise workload and manage multiple tasks at once. Ability to work on own initiative and be a team player. Possess a clear, assertive and controlled telephone manner. Excellent written, verbal, and numerical skills. Competent with all Microsoft Packages. What's in it for you? Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation. #J-18808-Ljbffr

  • Billing Advisor Billing Operations · Nelson

    4 weeks ago

    Nelson, New Zealand Giacom Group Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.Working within the Customer Service and Calls Billing Team, this role is responsible for providing support to Daisy Corporate...

  • Billing Advisor Billing Operations · Nelson

    4 weeks ago

    Nelson, New Zealand Giacom Group Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses. Working within the Customer Service and Calls Billing Team, this role is responsible for providing support to Daisy Corporate...

  • Billing Operative Billing Operations · Nelson

    4 weeks ago

    Nelson, New Zealand Giacom Group Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.As part of the Wholesale Billing Team, we aim to deliver excellent customer service and resolution of billing related queries...

  • Billing Operative Billing Operations · Nelson

    2 months ago

    Nelson, New Zealand Giacom Group Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.As part of the Wholesale Billing Team, we aim to deliver excellent customer service and resolution of billing related queries...

  • Billing Operative Billing Operations · Nelson

    2 months ago

    Nelson, New Zealand Giacom Group Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.As part of the Wholesale Billing Team, we aim to deliver excellent customer service and resolution of billing related queries...

  • Billing Operative Billing Operations · Nelson

    4 weeks ago

    Nelson, New Zealand Giacom Group Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.As part of the Wholesale Billing Team, we aim to deliver excellent customer service and resolution of billing related queries...

  • Premium Billing Analyst Billing Operations · Nelson

    6 days ago

    Nelson, New Zealand Giacom Group Full time

    Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.Managed Services is responsible for delivering accurate and timely billing on behalf...

  • Billing Advisor

    4 weeks ago

    Nelson, New Zealand Giacom Full time

    Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.Working within the Customer Service and Calls Billing Team, this role is responsible for providing support to Daisy Corporate...

  • Centre Coordinator

    6 months ago

    Nelson, New Zealand Gymnastics Nelson Full time

    Gymnastics Nelson is a not-for-profit sports club, offering a wide range of programmes from preschool, Gym For All, Women’s and Men’s Artistic Gymnastics, birthday parties and holiday programmes. We are looking for a Centre Coordinator to join the team. **Location**:Mosey Grayson Memorial Gymnasium, Behind Nelson Intermediate School **Roles and...

  • Telephone Operator

    6 months ago

    Nelson, New Zealand Nelson Marlborough Health Full time

    Bring your multi-tasking and customer focused skills to Nelson Hospital - Challenging role for efficient telephonists - Two permanent part-time positions **Ngā mōhiohio e pā ana ki tēnei mahi (About this position)** We are looking for two night shift telephone operators for our busy call centre at Nelson Hospital. This is a diverse role with plenty of...

  • Telephone Operator

    6 months ago

    Nelson, New Zealand Nelson Marlborough District Health Board Full time

    Bring your multi-tasking and customer focused skills to Nelson Hospital - Challenging role for efficient telephonists - Two permanent part-time positions **Ngā mōhiohio e pā ana ki tēnei mahi (About this position)** We are looking for two night shift telephone operators for our busy call centre at Nelson Hospital. This is a diverse role with plenty of...

  • HR Business Partners

    6 months ago

    Nelson, New Zealand Te Whatu Ora – Health New Zealand Nelson Marlborough Full time

    **Te Whatu Ora Health New Zealand (Nelson Marlborough) formerly NMDHB** Location**:Nelson** If you are looking for your next HR career move, we have outstanding opportunities available within our experienced People Partnering team. - Two HRBP positions available - one permanent and one fixed term for 6 months. - One Senior HR Advisor position -...

  • Hospital Orderly

    6 months ago

    Nelson, New Zealand Nelson Marlborough Health Full time

    **Casual position assisting with peak capacity and covering staff leave across AM, PM and night shifts.** **Help us deliver an essential hospital service.** Te Whatu Ora Health New Zealand (Nelson Marlborough) formerly NMDHB - Good level of physical fitness is necessary - Plenty of variety - Earn $23.25 (entry) to $27.68 per hour with relevant NZQA...

  • Telephone Operators

    5 months ago

    Nelson, New Zealand Te Whatu Ora – Health New Zealand Nelson Marlborough Full time

    Bring your administrative experience and customer focused skills to supporting health care - Busy role for efficient telephonists who enjoy multi-tasking - Casual positions available **Ngā mōhiohio e pā ana ki tēnei mahi (About this position)** We are looking for telephone operators for our busy (24/7) call centre at Nelson Hospital. This is a diverse...

  • Telephone Operator

    5 months ago

    Nelson, New Zealand Te Whatu Ora – Health New Zealand Nelson Marlborough Full time

    Bring your multi-tasking and customer focused skills to Nelson Hospital - Challenging role for an efficient telephonist - Permanent part-time position working 16 hours per week (0.4 FTE) Join Health New Zealand l Te Whatu Ora Nelson Marlborough at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable,...

  • Housekeeping Positions

    5 months ago

    Nelson, New Zealand Nelson Marlborough Health Full time

    **We have permanent positions for both entry level and experienced household staff.** Te Whatu Ora Health New Zealand Nelson Marlborough, formerly NMDHB - Do you want a great job with hours that fit around your family/school/studies? - Earn $23.25/hr (entry) up to $27.68/hr with relevant NZQA qualifications. **Become a valued member of our hospital...

  • Telephone Operator

    6 months ago

    Nelson, New Zealand Te Whatu Ora - Health New Zealand Nelson Marlborough Full time

    Bring your multi-tasking and customer focused skills to Nelson Hospital - Challenging role for efficient telephonists - Two permanent part-time positions **Ngā mōhiohio e pā ana ki tēnei mahi (About this position)** We are looking for two night shift telephone operators for our busy call centre at Nelson Hospital. This is a diverse role with plenty of...

  • Housekeepers (Casual) Nelson Hospital

    5 months ago

    Nelson, New Zealand Nelson Marlborough Health Full time

    **Casual positions assisting with peak capacity and covering staff leave working on an **_as required_** basis.** **Please note**:Applicants must be entitled to work in New Zealand at the time of applying. - Want to help keep our hospital clean? - Do you enjoy working in a supportive team? - Earn $23.25 to $27.68 per hour dependent on relevant NZQA...

  • Housekeeper (Casual) Nelson Hospital

    6 months ago

    Nelson, New Zealand Nelson Marlborough Health Full time

    **Casual positions assisting with peak capacity and covering staff leave working on an **_as required_** basis.** **Please note**:Applicants must be entitled to work in New Zealand at the time of applying. - Want to help keep our hospital clean? - Do you enjoy working in a supportive team? - Earn $23.25 to $27.68 per hour dependent on relevant NZQA...

  • Duty Nurse Manager

    5 months ago

    Nelson, New Zealand Nelson Marlborough Health Full time

    **Permanent 0.5FTE to 0.7FTE positions working mainly afternoons, nights and weekends** - Career opportunity for Senior RNs with 5+ years recent nursing experience - Make a lifestyle move and come and live and work in sunny Nelson - Become part of our friendly after-hours team supporting the day-to-day running of our hospital services - Extended training to...