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Senior Customer Success Manager

2 months ago


Auckland, New Zealand Listinglogic Ltd Full time

Account & Relationship Management (Sales)Full timeWe are seeking a Senior Customer Experience Specialist to support our Head of Customer Experience in elevating the customer journey across Australia, New Zealand, and the UK. This role is Auckland based and focused on delivering exceptional client outcomes, optimizing customer success processes, and driving both customer satisfaction and revenue growth. As a Senior Customer Experience Specialist, you will play a key role in managing customer relationships, ensuring product adoption, and collaborating with cross-functional teams to enhance the overall customer experience. Your efforts will directly contribute to the success of our clients while supporting the company's financial objectives.Is this you:As a Senior Customer Experience Specialist at ListingLogic, I am dedicated to delivering unparalleled service and fostering deep connections with our clients to drive their success. My role centers around being the trusted advisor and problem-solver for businesses that rely on our innovative digital marketing solutions to elevate their listings and campaigns.With a proactive mindset and a keen attention to detail, I ensure that every customer interaction is seamless, impactful, and personalized. I thrive on understanding our clients' unique needs, translating their challenges into opportunities, and providing strategic guidance that maximizes the value of our services. By leveraging data-driven insights and empathetic communication, I aim to create experiences that not only meet but exceed expectations, leaving a lasting impression of excellence and reliability. In every aspect of my work, I am committed to elevating the ListingLogic experience and empowering our clients to achieve their marketing goals with confidence.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Customer Success Manager?Do you have experience in a role which requires relationship management experience?How many years' experience do you have in a marketing role?What's your expected annual base salary?Do you have a current Police Check (Criminal Record Check) for employment?
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