Guest Service Agent

2 months ago

Queenstown, New Zealand M Gallery Full time

Company Description
Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.
With each personalised experience you create, the more you can enjoy each day, taking Pride in every memorable moment.
Job Description

Welcome guests and ensure efficient, friendly and professional service during check-in, check-out and throughout their stay;
Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
Provide high standard of service to all hotel guests with your luxury attitude – specifically anticipating and pro-actively attending to guest requests and event/activity bookings;
Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay;
Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications
Harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
Effective time management
Immaculate grooming and personal presentation
Articulate communication skills and an understanding of luxury guest expectations.
Self motivated and enjoy working autonomously
Friendly and engaging
Co-ordinate various tasks simultaneously
Excellent English communication in written and verbal.
Clean police record
Must hold working rights for New Zealand

Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Daily staff meals provided.
Loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor.
Work for a world-leading Global hotel company.
Refer a friend incentive
Supportive and friendly working environment.
Uniform and dry cleaning.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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