Guest Service Agent

9 months ago


Queenstown, New Zealand M GALLERY Full time

**Company Description**
We are currently looking for hands on, knowledgeable Guest Service Agents to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown.
- Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
- Provide efficient, friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Take a positive problem solving approach with issues and concerns
- Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
- Provide high standard of service to all hotel guests - specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
- Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
- Ensure professionalism and accuracy with information and billing during arrival and departure.

**Qualifications**
- Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
- Effective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Friendly and engaging
- Co-ordinate various tasks simultaneously
- Excellent English communication in written and verbal.
- Clean police record

**Additional Information**
- 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff meals provided.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Work for a world-leading Global hotel company.


  • Guest Service Agent

    3 days ago


    Queenstown, New Zealand MERCURE Full time

    Company Description - ** $25.50 per hour**: - ** Minimum 30 hours per week guaranteed** **About us** Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, our resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities. We are growing our diverse team and are looking...

  • Guest Service Agent

    4 weeks ago


    Queenstown, New Zealand Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Agent

    7 months ago


    Queenstown, New Zealand AccorHotel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    3 weeks ago


    Queenstown, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Guest Service Agent (HOT0B73O)Work LocationsHilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300Working for HiltonLocated on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample...

  • Guest Service Agent

    3 weeks ago


    Queenstown, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Guest Service Agent (HOT0B73O)Work LocationsHilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300Working for Hilton Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample...

  • Guest Service Agent

    7 months ago


    Queenstown, New Zealand Hilton Full time

    Guest Service Agent **Working for Hilton** Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill...

  • Guest Service Agent

    8 months ago


    Queenstown, New Zealand M GALLERY Full time

    Company Description We are currently looking for hands on, knowledgeable Guest Service Agents to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown. **Job Description**: - Welcome guests and ensure to impact all touch points of the Guest...

  • Guest Service Agent

    4 weeks ago


    Queenstown, New Zealand Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Queenstown, New Zealand Accor HQ Full time

    **Reservations Agent** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies -...

  • Guest Service Agent

    5 days ago


    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago


    Queenstown, New Zealand Mercure Full time

    Job Description $26.78 to $27.78 per hour Minimum 30 hours per week guaranteed About us Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.  About the role As a Guest Service Agent, you...

  • Guest Service Agent

    4 weeks ago


    Queenstown, New Zealand Hind Management Full time

    Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahiThis is an exciting new part-time role for an experienced Guest Services Agent in a beautiful new...

  • Guest Service Agent

    6 months ago


    Queenstown, New Zealand Hilton Full time

    **Working for Hilton** Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of...

  • Guest Service Agent

    3 weeks ago


    Queenstown, New Zealand Hind Management Full time

    Who We Are - Ko Wai Matou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahi This is an exciting new part-time role for an experienced Guest Services Agent in a beautiful...

  • Guest Service Agent

    6 months ago


    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    7 months ago


    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    8 months ago


    Queenstown, New Zealand M GALLERY Full time

    Company Description We are looking for hands on, knowledgeable Guest Service Agents and Concierges to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown. **Job Description**: - Welcome guests and ensure to impact all touch points of the Guest...


  • Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...


  • Queenstown, New Zealand Accorhotel Full time

    Job Description $29.66 per hour Minimum 30 hours per week guaranteed About us Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities. We are growing our diverse team and are looking for a...


  • Queenstown, New Zealand Mercure Full time

    Job Description $26.86 per hour (plus a Night Duty Allowance) Minimum 30 hours per week guaranteed About us Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities. We are growing our diverse...