Guest Service Agent

6 months ago

Queenstown, New Zealand Hilton Full time

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

In your new role as Guest Services Agent you will ensure brand service standards are met to the highest quality to ensure our guest's experience meets their expectations of the Hilton brands. Reporting to the Front Office Manager, you will enjoy working as part of a large team on a rotating roster, in a fast-paced environment.

Specifically you will perform the following tasks to the highest standards:

- Provide a warm and welcoming check in/out experience for every guest, every time
- Manage guest queries and feedback in a genuine and professional manner
- Inform our guests of all the extraordinary activities Queenstown and the surrounding region has to offer
- Use your influencing skills to upsell products and services to maximize our sales revenues
- Use your unique personality to bring the Light & Warmth of Hospitality to the Front Office

**What are we looking for?**

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Minimum 6 months experience in a front office or concierge department
- Previous OnQ experience required
- Experience in a 5 star environment
- A passion for contributing to and enhancing guest experiences
- Intermediate computer proficiency
- Well-presented, organised and calm personality
- Dedication and commitment to hospitality, leadership and team work
- Fluent English essential, additional languages an advantage

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Discounted childcare
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status

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