Reservations and Guest Service Agent

4 days ago


Queenstown, New Zealand Accor HQ Full time

**Reservations Agent**
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Work Your Way - Speak with us about your desired work life balance and make it a reality
- We are happy to support you through a Service IQ Cookery Qualification to help you upskill and learn whilst you work
- Free use and access of our gym, saunas, hot tubs and swimming pool
- Meals & Parking included while on duty
- Drycleaning service for work attire
- Access to Accor Hotels employee discounts around the word including Accommodation, F&B, Car Rental and Health Insurance discounts.**What you will be doing**:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system

**Your experience and skills include**:

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS



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