Guest Service Agent
3 days ago
Get AI-powered advice on this job and more exclusive features.Company DescriptionWhy work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Accor Careers.Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESSJob Description$26.78 to $27.78 per hourMinimum 30 hours per week guaranteedAbout UsSituated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guest rooms, two restaurants, a lounge bar, and conference facilities.About The RoleAs a Guest Service Agent, you will be at the forefront of delivering exceptional guest experiences.
Your primary responsibility will be to ensure the highest levels of customer satisfaction by promptly responding to guest requests and inquiries.
You will play a key role in providing a smooth and seamless stay for our guests, confidently recommending local activities and popular tourist attractions to enhance their visit.QualificationsAbout youWe are seeking a passionate and customer-focused individual with the following qualities:You excel at building strong working relationships and thrive in a dynamic environment where adaptability to changing priorities is key.You are committed to delivering consistent, high-quality customer service that leaves a lasting positive impact.Your interpersonal and engagement abilities allow you to connect effortlessly with guests and colleagues alike.Well-developed English language ability, both written and verbal.Previous experience with Opera, Opera Cloud or RTBS systems is an advantage.You are available to work on a 7-day week rotating roster, including weekends and public holidays.If you are enthusiastic about creating memorable guest experiences and enjoy working in a vibrant, fast-paced environment, we would love to hear from youBenefits Of Working At Mercure QT ResortWork Your Way - Speak with us about your desired work-life balance and make it a realityFree use and access of our gym, saunas, hot tubs, and swimming pool.Meals provided while on duty.Accommodation discounts & Free Anniversary Stay.Employee Assistance Program.Fantastic career growth opportunities.Ability to make a difference through our Corporate Social Responsibility activities.Employee benefit card offering discounted rates with Accor worldwide.Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitality
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