Customer Care Specialist
4 weeks ago
Interested in technology using your knowledge and skill?CUSTOMER CARE SPECIALIST - AucklandYour role, your journey | Te Huarahi WhakatipuAs a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment, and service issues, ensuring a high level of customer satisfaction. This role is key to delivering timely, effective support and enhancing the customer experience.How you'll show up | Tu mai Tu RangatiraRespond to customer inquiries via phone, email, social, and chat regarding technical issues with power, internet, and mobile services.Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones).Provide clear instructions for issue resolution and escalate complex cases to Tier 2 support when needed.Maintain accurate and up-to-date customer records in the CRM system.Collaborate with team members and other departments to resolve customer issues quickly and effectively.Stay informed about products, services, and industry trends, participating in training to enhance technical and customer service skills.And here's what we'd like from you:You'll need strong problem-solving skills and a good understanding of broadband and mobile services. You should be able to explain technical issues clearly to customers and be comfortable using helpdesk software, CRM systems, and Microsoft Office. Excellent communication, a customer-first attitude, and the ability to stay calm under pressure are essential. Familiarity with telecommunications equipment and mobile devices is important, and knowledge of basic networking concepts (like TCP/IP) and VoIP technology is a bonus.Please note during the selection process we will use various methods to further assess your suitability for the role. These may include digital interviews, online ability assessments, assessment centres, and pre-employment checking.Reference #: 47254Posted on: 29 Oct 2024Location(s): Auckland (Head Offices)Expertise: Job level(s): Experienced (1-4 years), Experienced (4+ years), Team leader
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Customer Support Specialist
2 months ago
Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full timeTradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...
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Customer Care Specialist
16 hours ago
Auckland, New Zealand Tsb Bank Full timeWe've got locations across the motu and offer various types of flexible and remote working options. So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you. If you don't see what you're looking for, bookmark this page, and check back soon.Customer Care SpecialistBased in...
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Customer Care Specialist
2 weeks ago
Auckland, New Zealand Ymca North Incorporated Full timeWe are looking for a vibrant Customer Care Specialist to join our team at Mt Albert on a Fixed Term basis working 40 hours across set shifts.What will you be doing? Handle all reception services and customer queries whilst creating a welcoming and friendly environment.Confidently drive retail sales for the centre, utilising customer information to support...
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Customer Care Specialist
3 weeks ago
Auckland, New Zealand The Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it)...
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Customer Care Specialist
4 weeks ago
Auckland, New Zealand 2Degrees Full timeInterested in technology using your knowledge and skill? CUSTOMER CARE SPECIALIST - Auckland! Your role, your journey | Te Huarahi Whakatipu As a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment, and service...
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Customer Care Specialist
4 weeks ago
Auckland, New Zealand The Warehouse Group Full timeCompany Description Our purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand!Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it)...
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Customer Care Specialist
1 month ago
Auckland City, New Zealand 2degrees Mobile Limited Full time**Interested in technology using your knowledge and skill?** **CUSTOMER CARE SPECIALIST - Auckland!** **Your role, your journey | Te Huarahi Whakatipu** As a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment,...
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Customer Care Specialist
5 months ago
Auckland City, New Zealand The Warehouse Full timeCompany Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...
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Senior Customer Care Specialist
1 month ago
Auckland, New Zealand Ymca Full timeSupervisors/Team Leaders (Call Centre & Customer Service)Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.What You'll Do:Leading the Reception Team:...
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Senior Customer Care Specialist
4 weeks ago
Auckland, New Zealand Ymca Full timeSupervisors/Team Leaders (Call Centre & Customer Service)Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.What You'll Do: Leading the Reception Team...
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Senior Customer Care Specialist
1 month ago
Auckland, New Zealand Ymca Full timeSupervisors/Team Leaders (Call Centre & Customer Service) Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week. What You'll Do: Leading the Reception...
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Senior Customer Care Specialist
4 weeks ago
Auckland, New Zealand Ymca Full timeSupervisors/Team Leaders (Call Centre & Customer Service) Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre!As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations.This is a part-time role offering 30 hours per week.What You'll Do: Leading the Reception Team :...
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Customer Care Specialist
5 months ago
Auckland City, New Zealand Fidelity Life Full timeJoin a passionate team - Excellent leave benefits - Life, Trauma and Health cover **The Opportunity** Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The Customer care specialists are the...
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Senior Customer Care Specialist
4 weeks ago
Auckland, New Zealand Ymca North Inc Full timeWhy You'll Love This Role: Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part time role offering 30 hours per week. What You'll Do: Leading the Reception Team: Overseeing the reception...
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Senior Customer Care Specialist
4 weeks ago
Auckland, New Zealand Ymca North Inc Full timeWhy You'll Love This Role: Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre!As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations.This is a part time role offering 30 hours per week.What You'll Do: Leading the Reception Team: Overseeing the reception team...
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Noel Leeming Customer Care Specialist
3 months ago
Auckland City, New Zealand The Warehouse Full timeCompany Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...
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Customer Care Specialist Nlg
3 months ago
Auckland City, New Zealand The Warehouse Group Full time**Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...
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Customer Care Coordinator
6 months ago
Auckland City, New Zealand MoleMap Australia & New Zealand Full time**About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics...
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Customer Care Specialist
4 weeks ago
Auckland, New Zealand Tribe (New Zealand) Limited Full timeAbout the Company: This leading financial institution in New Zealand offers a comprehensive range of banking services for both personal and business customers. Known for its innovation, it is at the forefront of digital banking, providing user-friendly mobile and online platforms that make managing finances easy. The organisation prides itself on delivering...
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Customer Care Specialist
4 weeks ago
Auckland, New Zealand Tribe (New Zealand) Limited Full timeAbout the Company: This leading financial institution in New Zealand offers a comprehensive range of banking services for both personal and business customers. Known for its innovation, it is at the forefront of digital banking, providing user-friendly mobile and online platforms that make managing finances easy. The organisation prides itself on delivering...