Senior Customer Care Specialist

4 weeks ago

Auckland, New Zealand Ymca Full time

Supervisors/Team Leaders (Call Centre & Customer Service)
Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.
What You'll Do: Leading the Reception Team : Overseeing the reception team and ensuring their tasks are completed accurately and on time.
Assist with Recruitment and Onboarding : Take an active role in attracting, interviewing, and integrating new team members, ensuring they have a seamless and positive start within the organization.
Achieving Membership and Program Targets : Collaborating with line managers to set and achieve goals that drive membership growth and program success.
Monitoring and Reporting : Highlight the responsibility of monitoring and analysing financial performance, and reporting on income, expenditure, and net performance.
Handling Administrative Duties : Include tasks like till reconciliation, data entry, customer enrolments, and bookings, showcasing the role's organizational and multitasking skills.
What You Bring: Minimum two (2) years of customer service experience.
Exceptional Customer Service : The ability to provide outstanding service, addressing customer needs promptly and effectively.
Technical Proficiency : Competence in using Microsoft Office and other relevant software.
Adaptability : Being flexible and able to handle various tasks and challenges that arise in a dynamic work environment.
Analytical Skills : Monitoring and analysing performance metrics to support decision-making and reporting.
Organizational Skills : Managing multiple tasks, such as data entry, bookings, and till reconciliation, with accuracy and efficiency.
What The Y Offers: Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
Apprenticeship Boost Scheme (Outdoors, Swim School, Lifeguards, Fitness, OSCAR, Youth)
Professional development, career advancement and safeguarding training
Working in a community-focused environment
About The Y: As a not-for-profit, everything we do each day has a positive impact, and we have fun doing it We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you'll build here are lifelong.
Requirements: Currently hold the right to work in New Zealand and currently be in New Zealand.
Return a satisfactory Police Vet before commencement of employment.
The Y North is committed to the safeguarding of children and young people in our care, and it is our expectation that all staff will operate in a way that reflects this intent. Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with The Y North Safeguarding Children and Young People Policy.

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