Customer Care Specialist

4 weeks ago

Auckland, New Zealand Tribe (New Zealand) Limited Full time

About the Company:

This leading financial institution in New Zealand offers a comprehensive range of banking services for both personal and business customers. Known for its innovation, it is at the forefront of digital banking, providing user-friendly mobile and online platforms that make managing finances easy. The organisation prides itself on delivering excellent customer service, offering tailored solutions to meet diverse needs. With a strong commitment to community involvement, it supports initiatives that promote economic growth and financial literacy. They foster a collaborative, inclusive work environment that fosters career development and values customer-first thinking.

About the Role:

You will be the first point of contact for customers for mobile banking queries including password resets, app registrations and verification codes. Educating customers on self-service and helping them navigate the app is also a big part of this role This is an inbound contact centre role, where you will likely be taking between 45-70 calls per day and you will also be responsible for making sure all calls are verified and that you record notes accurately.

This role is a temporary office-based assignment, starting 25th November, and you will be working on a rotating roster.

About You:

I am looking for experienced customer service professionals who can demonstrate their aptitude with technology and who have ideally worked in a contact centre before.

Excellent communication and the ability to relay information clearly to customers across New Zealand is key, as is the ability to defuse difficult customers. A track record of reliability and the ability to follow instructions is also essential.

*Due to the nature and required compliance for this assignment, we require a clear credit history and a clear MOJ record.

Apply Now

The contact for this role is Georgia Irvine on ******** – however, due to high volumes of applications and to ensure we can provide every candidate with a timely response, I encourage you to apply directly through this ad.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We're all on a journey together so come along…

  • Customer Support Specialist

    2 months ago

    Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full time

    Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...

  • Customer Care Specialist

    3 days ago

    Auckland, New Zealand Tsb Bank Full time

    We've got locations across the motu and offer various types of flexible and remote working options. So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you. If you don't see what you're looking for, bookmark this page, and check back soon.Customer Care SpecialistBased in...

  • Customer Care Specialist

    2 weeks ago

    Auckland, New Zealand Ymca North Incorporated Full time

    We are looking for a vibrant Customer Care Specialist to join our team at Mt Albert on a Fixed Term basis working 40 hours across set shifts.What will you be doing? Handle all reception services and customer queries whilst creating a welcoming and friendly environment.Confidently drive retail sales for the centre, utilising customer information to support...

  • Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand The Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it)...

  • Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand 2Degrees Full time

    Interested in technology using your knowledge and skill?CUSTOMER CARE SPECIALIST - Auckland!Your role, your journey | Te Huarahi WhakatipuAs a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment, and service...

  • Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand 2Degrees Full time

    Interested in technology using your knowledge and skill? CUSTOMER CARE SPECIALIST - Auckland! Your role, your journey | Te Huarahi Whakatipu As a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment, and service...

  • Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand!Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it)...

  • Customer Care Specialist

    1 month ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    **Interested in technology using your knowledge and skill?** **CUSTOMER CARE SPECIALIST - Auckland!** **Your role, your journey | Te Huarahi Whakatipu** As a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment,...

  • Customer Care Specialist

    5 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Senior Customer Care Specialist

    1 month ago

    Auckland, New Zealand Ymca Full time

    Supervisors/Team Leaders (Call Centre & Customer Service)Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.What You'll Do:Leading the Reception Team:...

  • Senior Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand Ymca Full time

    Supervisors/Team Leaders (Call Centre & Customer Service)Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.What You'll Do: Leading the Reception Team...

  • Senior Customer Care Specialist

    1 month ago

    Auckland, New Zealand Ymca Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week. What You'll Do: Leading the Reception...

  • Senior Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand Ymca Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre!As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations.This is a part-time role offering 30 hours per week.What You'll Do: Leading the Reception Team :...

  • Customer Care Specialist

    6 months ago

    Auckland City, New Zealand Fidelity Life Full time

    Join a passionate team - Excellent leave benefits - Life, Trauma and Health cover **The Opportunity** Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The Customer care specialists are the...

  • Senior Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand Ymca North Inc Full time

    Why You'll Love This Role: Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part time role offering 30 hours per week.  What You'll Do: Leading the Reception Team: Overseeing the reception...

  • Senior Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand Ymca North Inc Full time

    Why You'll Love This Role: Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre!As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations.This is a part time role offering 30 hours per week.What You'll Do: Leading the Reception Team: Overseeing the reception team...

  • Noel Leeming Customer Care Specialist

    3 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist Nlg

    3 months ago

    Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Customer Care Specialist

    4 weeks ago

    Auckland, New Zealand Tribe (New Zealand) Limited Full time

    About the Company: This leading financial institution in New Zealand offers a comprehensive range of banking services for both personal and business customers. Known for its innovation, it is at the forefront of digital banking, providing user-friendly mobile and online platforms that make managing finances easy. The organisation prides itself on delivering...

  • Air Logistics Customer Care Specialist

    6 months ago

    Auckland City, New Zealand Kuehne+Nagel Full time

    We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managing one of our largest Aerospace clients. ** Your Responsibilities**: - Delivering exceptional customer service, ensuring customer specific KPI’s are met - Serving as a key point of contact and responsible for providing the customer with...