Education Manager, Australia And New Zealand

2 days ago

Auckland, Auckland, New Zealand Xero Full time

Our Purpose
At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

How you'll make an impact
Working as part of the Education & Content Delivery team, you'll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

- We are the most valued source of advice for small businesses and their advisors
- We are the world leaders in live & digital Customer content creation and delivery
- We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond

As the Education Manager for ANZ, you will be responsible for executing the education strategy for Australia and New Zealand aligning it with the global education and content delivery framework and the AU and NZ business objectives to help achieve key business goals. Your role will oversee the direction and delivery of education for Partners and Small Businesses, ensuring strong support for regional commercial strategies.
What you'll do

Assist in the development and management of the regional education strategy in line with the AU & NZ commercial and the global education & content delivery strategy
Create and drive clear road maps and KPI's to achieve education goals
Maintain high engagement levels with the AU & NZ Go To Market teams, provide input and feedback on an ongoing basis
Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible
Be responsible for the implementation of all education requirements
Working with Head of Global Content Delivery and Head of Global Curriculum ensure that the curriculum is continually refreshed and enhanced
Support the team in the creation and delivery of live webinars, events and face to face sessions for the business
Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner
Determine the most appropriate education format for all requests and ensure the correct teams are involved
Drive content production through the appropriate stages to ensure quality output in a timely manner
Work with the global curriculum team to ensure effective use of global resources in the timely delivery of initiatives in AU & NZ
Onboard new team members, external writers and industry experts where appropriate
Work closely with regional Sales and Marketing to deliver content for local initiatives
Develop and maintain strong relationships with key stakeholders in the AU & NZ teams and global content teams
Proactively communicate with regional Sales, Marketing and Partner Consulting managers around new education deliverables activities or events
Design and report on key metrics / monthly reporting to the Head of Global Content Delivery and GM of Education & Content Delivery to ensure objectives are being met
Actively engage with Education Managers in other regions to ensure continual improvements and application of best practice
What you'll bring with you

Proven experience in managing teams that may be geographically dispersed
Proven understanding of taking customer needs and turning them into new and innovative experiences
Experience in developing and delivering education content
Proven ability to manage projects
Build and maintain stakeholder relationshipsDemonstrable commercial acumen
Small Business, accounting, education or SAAS experience would be desirable
Ability to work autonomously
Customer-centric approach
Strategic thinker
Positive, friendly, can-do attitude
Ability to prioritise work in a fast-paced environment
Energetic communicator
Loads of innovation and self motivation
Why Xero?
Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

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