Service Delivery Manager
3 weeks ago
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for managing the quality and cost-effective service delivery to Datacom customers. This role manages the technical/service delivery relationship with the customer. What you'll do Provide governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction. Manage the day-to-day work of the delivery team of an outsourced business activity as prime contractor in implementing a solution in accordance with contracted terms on one or more opportunities. Develop and administer schedules and performance requirements, which may include budget responsibilities. Monitor, measure and report on departmental operational issues, opportunities, development plans and achievements within agreed formats and timelines. Ensure that Datacom's obligations under the terms of the customers' contract are met. Monitor and report on the corrective action planning provided by the Delivery Teams to address non-conformance to SLAs. Participate in resource planning and scheduling to ensure availability of resources for continued delivery of services in accordance with agreed timeframes and SLAs. Manage and monitor budgets by tracking and approving expenditures, controlling costs, validating vendor expenses, anticipating and correcting forecasting errors. Determine staffing delivery resources and ensure that qualified internal and contractor resources are in place to meet program or project goals according to plan. Participate with managers and engagement teams in defining, designing, costing and scheduling solutions, developing, reviewing and finalising the implementation plan and achieving approval for medium opportunities. Support transition of projects from the delivery readiness team to the permanent delivery team, engaging appropriate resources to staff subsequent engagement phases, securing engineering support, and facilitating cross geographic resource alignment. Act as the integration point between customers, members of Datacom teams and key vendors to ensure solutions delivered meet the customer's business needs and challenges. Liaise between customers and technical support, product development sales and field services to identify opportunities for support delivery improvements, cost reduction and value add to the customer/client. Manage relationships between project delivery resources and Resolver Groups as required, including contractors, delivery sites, local field service, engineering and supplier groups. Manage risk and impact of customer change requests, identifying service implications. What you'll bring Detailed understanding of service management methodologies including but not limited to ITIL. Maintaining an understanding of customers' business strategy and alignment to service value. Sound understanding of technical concepts and frameworks. Broad and deep understanding of technical infrastructure projects and related technology dependencies. Demonstrate experience or acceptable knowledge of information security standards. Minimum 5 years' experience in a relevant role. Industry experience. Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operation that may jeopardise overall business activities. Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company. Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. Establish and assure adherence to budgets, schedules, work plans, and performance requirements. Ability to work in large, collaborative teams to achieve organisational goals. Proven negotiating skills with the aptitude to ensure win/win situations for all parties. Why join us here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. #J-18808-Ljbffr
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Delivery Driver
6 days ago
Auckland, Auckland, New Zealand Service Foods Ltd Full timeJob Title: Delivery DriverWe are seeking a dedicated and reliable Delivery Driver to join our team at Service Foods Ltd. As a key member of our logistics team, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition.Key Responsibilities:Safely operate delivery vehicles to transport goodsUnload products,...
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Service Delivery Manager
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Auckland, New Zealand Consult Recruitment Full time25 September 2024 Service Delivery Manager Location: This position can be based in Auckland, Wellington or Christchurch. Our client is a leading provider of cybersecurity solutions, known for their innovative approach to securing critical infrastructure. They foster a customer-first culture, prioritising exceptional service delivery through technology and...
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Auckland, New Zealand Consult Recruitment Full time25 September 2024Service Delivery ManagerAbout the Role:This role is key in ensuring seamless delivery of cybersecurity services, managing customer projects, and driving improvements across processes. You'll collaborate with cross-functional teams to enhance client satisfaction and ensure service excellence in line with industry standards.Key...
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Service Delivery Manager
5 days ago
Auckland, New Zealand Consult Recruitment Full time25 September 2024Service Delivery ManagerAbout the Role:This role is key in ensuring seamless delivery of cybersecurity services, managing customer projects, and driving improvements across processes. You'll collaborate with cross-functional teams to enhance client satisfaction and ensure service excellence in line with industry standards.Key...
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Service Delivery Manager
3 weeks ago
Auckland, New Zealand Consult Recruitment Full time25 September 2024Service Delivery ManagerLocation: This position can be based in Auckland, Wellington or Christchurch.Our client is a leading provider of cybersecurity solutions, known for their innovative approach to securing critical infrastructure. They foster a customer-first culture, prioritising exceptional service delivery through technology and...
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Service Delivery Manager
3 weeks ago
Auckland, New Zealand Datacom Full timeDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (your why)The Service Delivery Manager is responsible for managing the quality and cost-effective service delivery to Datacom customers. This role manages...
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Service Delivery Manager
3 weeks ago
Auckland, New Zealand Datacom Full timeDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)The Service Delivery Manager is responsible for managing the quality and cost-effective service delivery to Datacom customers. This role manages the...
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Service Delivery Manager
2 months ago
Auckland, New Zealand Kordia Limited Full timeAre you a seasoned professional with a knack for navigating complex technical and contractual landscapes? Do you thrive on building strong customer relationships and ensuring seamless service delivery? Kordia is looking for a dedicated Service Delivery Manager to be the linchpin between our high-value customers and our operational teams.Ko tā mātou mahi -...
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Service Delivery Manager
2 months ago
Auckland City, New Zealand Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service delivery to...
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Delivery Driver
5 days ago
Auckland, Auckland, New Zealand Service Foods Ltd Full timeJob Title: Delivery DriverWe are seeking a reliable and skilled Delivery Driver to join our team at Service Foods Ltd.About the Role:This is a full-time position that requires the ability to safely operate delivery vehicles and transport goods to various locations in and around the Auckland region.Key Responsibilities:Deliver a wide range of food products to...
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Service Delivery Manager
5 months ago
Auckland City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
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Service Delivery Manager
5 months ago
Auckland City, New Zealand New Zealand Police Full timeService Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...
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Service Delivery Manager
3 weeks ago
Auckland, New Zealand Theta Full timeWe are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity.About this role | Mō tēnei tūranga mahiWe are seeking a customer-facing Service Delivery Manager with the passion to deliver customer service that makes you proud! Located in our Wellington...
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Service Delivery Manager
3 weeks ago
Auckland, New Zealand Theta Full timeWe are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity.About this role | Mo tenei turanga mahiWe are seeking a customer-facing Service Delivery Manager with the passion to deliver customer service that makes you proud! Located in our Wellington...
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Service Delivery Manager
5 days ago
Auckland, Auckland, New Zealand All Seasons Air & Elite Refrigeration Limited Full timeAbout the RoleWe are seeking a highly skilled Service Manager to lead our team of service and installation technicians at All Seasons Air & Elite Refrigeration Limited.Key ResponsibilitiesManage a team of service and installation technicians to ensure efficient and effective delivery of servicesDevelop and implement service strategies to drive business...
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Service Delivery Manager
3 weeks ago
Auckland, New Zealand Anglican Trust For Women And Children Full timeManagement (Community Services & Development) The Anglican Trust for Women & Children (ATWC) is a multi-disciplinary Social Services organisation with over a hundred and sixty years of service to families in our community.Our values of Hope & Aroha, Compassion & Respect, Whanaungatanga, Stewardship, Integrity & Professionalism guide everything we do.We are...
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Service Delivery Management
5 months ago
Auckland City, New Zealand The Warehouse Group Full timeCompany Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...
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Service Delivery Manager
1 week ago
Auckland, New Zealand Anglican Trust For Women And Children Full timeManagement (Community Services & Development)The Anglican Trust for Women & Children (ATWC) is a multi-disciplinary Social Services organisation with over a hundred and sixty years of service to families in our community. Our values of Hope & Aroha, Compassion & Respect, Whanaungatanga, Stewardship, Integrity & Professionalism guide everything we do. We are...
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Service Delivery Manager
6 months ago
Auckland City, New Zealand Datacom Full time**Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...
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Service Delivery Manager
2 days ago
Auckland, Auckland, New Zealand All Seasons Air & Elite Refrigeration Limited Full timeService Manager OpportunityWe are seeking a highly skilled Service Manager to lead our team of service and installation technicians. As a key member of our management team, you will be responsible for delivering exceptional service to our customers, managing our service operations, and driving business growth.Key Responsibilities:* Manage a team of service...
