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Service Delivery Manager

1 month ago

Auckland, Auckland, New Zealand All Seasons Air & Elite Refrigeration Limited Full time
About the Role

We are seeking a highly skilled Service Manager to lead our team of service and installation technicians at All Seasons Air & Elite Refrigeration Limited.

Key Responsibilities
  • Manage a team of service and installation technicians to ensure efficient and effective delivery of services
  • Develop and implement service strategies to drive business growth and customer satisfaction
  • Oversee the quoting, installation, and service of air conditioning and refrigeration systems
  • Manage customer contracts and ensure timely and professional service delivery
  • Collaborate with the sales team to identify new business opportunities and develop strategies to capture them
Requirements
  • Trade qualification in air conditioning and refrigeration
  • Proven leadership and management experience, with a track record of success in a similar role
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and business growth
What We Offer
  • A competitive remuneration package, including a base salary and profit share
  • A company vehicle and fuel card
  • A mobile phone and laptop
  • A uniform and other work-related expenses
  • Ongoing training and development opportunities