Senior Clearance Support Agent

3 weeks ago

Auckland, New Zealand Dhl Express Full time

Import/Export & Customs (Manufacturing, Transport & Logistics)Full timeSalary: $30 – $32 per hour + Quarterly bonus 7.5% targetWould you like to become part of the world's most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? The more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International SpecialistDHL Express New Zealand has an exciting opportunity for Senior Clearance Support Agents (x2) to join our Customs team located in Auckland.WHAT THIS JOB ENTAILS:Assist the Supervisor with daily workload allocation and monitor completion rates to ensure all shipments are actioned daily by the Clearance Support Team.Observe Clearance Support team members in methods evaluations (side-by-side) and gauge quality through measuring performance via phone call playbacks.Act as the first escalation point for business requests not actioned in line with the Communications Service Level Agreement.Provide visibility reports to management daily and work on agreed actions to improve performance.Support Supervisor and Duty Manager to improve customer service and reduce complaints.Assume day-to-day roles & responsibilities in the absence of the Duty Supervisor.40 hours per week. Monday to Friday 08:30 am to 5:00 pm or Tuesday to Saturday 08:30 am to 5:00 pm.WHAT WE ARE LOOKING FOR:A minimum level 3 qualification or one year of relevant work experience.Demonstrate excellent attention to detail.Ability to prioritize your workload and manage your time effectively.Excellent communication skills, both verbal and written.Active listening skills to understand customer needs and concerns.Empathy and patience to handle customer inquiries and complaints.Ability to remain calm and composed under pressure.Strong problem-solving skills to resolve customer issues efficiently.Typing skills for entering customer information accurately and quickly.Multitasking abilities to handle multiple tasks simultaneously, such as talking to customers while entering data.Adaptability to learn and adapt to new processes and technologies quickly.Teamwork skills to collaborate with colleagues and support team goals.Time management skills to prioritize tasks and meet performance targets.OUR OFFER:Join a motivated, passionate and diverse international team (it's more like a family here at DHL Express).Great Place to Work certified for 6 consecutive years.Work for a company committed to Living Responsibility, adhering to ethical standards and norms, and social commitment towards the environment.Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development.A competitive salary package and access to employee benefits.So what are you waiting for? Apply for your new career nowWe look forward to receiving your applicationYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Are you willing to undergo a pre-employment medical check?Please advise your preferred shift.To help fast track investigation, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
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