
Customer Service
3 days ago
Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)Full timeOur Story:Welcome to Fliway, a dynamic powerhouse in the world of transport and logistics As part of NZ Post, we stand tall as one of New Zealand's largest fully integrated transport and logistics providers, offering seamless global supply chain solutions that span international freight, warehousing, and doorstep delivery for businesses and homes alike. Picture yourself as part of our vibrant family of over 500 passionate individuals, driving innovation and excellence.About the role:The Customer Service & Key Account Manager is responsible for developing a pro-active relationship with any allocated Customer Accounts, including building strong, multi-level customer relationships to manage and conduit to the Fliway service. You will continuously investigate and develop opportunities for business development to build revenue spend through new market expansion and extension business where feasible. The role includes a procurement function including sourcing oceanfreight, airfreight and transport rates and co-ordinating entry of these costs into cargowise.Key Responsibilities:Taking customer service calls and processing email or web correspondence in line with agreed internal or customer Service Level agreements / expectations.Provide a liaison between clients, overseas agents and inter-office departments to ensure a high quality of service to the client.Maintaining satisfied customer relationships through the efficient and effective handling of customers by providing solutions to customer enquiries, complaints and problems, finding workable solutions and further development, in consultation with relevant Management Team members.Communicating with our Agent network for management of customer shipments.Communicating effectively with Ops/CS & Delivery to ensure sell rates / quotes in place including buy rates, if applicable.Liaising with Sales Team to ensure Internal SOP for client is in place prior moving / booking shipments with overseas agents.Managing shipments until pre-alert received and then on-forwarding the same to Operations team to arrange pre-clearance and delivery, ensuring all clearance docs in order including overseas agents invoices and credit notes. Proactively chasing pre-alert docs and agents invoices if not received in a timely manner.Developing trust relationships with a portfolio of customers to ensure Fliway meet expectations.Responsible for account management across the services offered by Fliway Air & Ocean in line with defined KPIs/targets.Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives through managed customer visits as well as managing QBR presentations.Serving as a link of communication between key customers and internal teams by liaising with customer services, operations, customs and sales to aid in problem solving and solution finding whilst ensuring superior customer service and experience.Processing RFP/RFQs for customers and Agent Networks, with direction and support from The GM for NZ.Managing the CS team including staff training and making sure there is sufficient coverage of CS workload.What We Offer:• Based at our Auckland Airport location with a competitive remuneration.• Full-Time, Monday to Friday, 40 hours a week.• Opportunities for growth and advancement within a dynamic logistics/Transport environment.• A supportive team culture focused on safety, reliability, and effective communication.What you Bring:• Freight forwarding experience – proven in Customer Services / Sales Role / Key account Management.• Cargowise One experience.• BUD or similar CRM experience.• Passionate, energetic and "Can do" attitude.• Ability to work under pressure and with minimal supervision.• Excellent with problem solving and autonomous decision making.• Strong communicator (verbal and written), with excellent attention to detail.• Computer literate – with MS Office packages including intermediate to advanced Excel skills.• Experience with managing a high performing customer service team.Are you ready to step into a world of opportunities and excitement in the logistics industry? At Fliway, not only will you work alongside a fantastic team, but you'll also enjoy competitive pay, exclusive access to holiday homes, discounted healthcare benefits, and the pride of being part of a 100% New Zealand owned transport and logistics company.At Fliway, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit.To apply for this vacancy, you MUST be eligible to work in NZ.
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Driver / Customer Services - Auckland
6 months ago
Auckland City, New Zealand NZ Blood Service (NZBS) Full timePermanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...
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Customs
2 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeAre you a multi-tasking superstar looking for your next EA challenge? - Are organising and prioritising two of your key strengths? We are looking for a proactive and high-performing individual to support one of our Group Managers as an Executive Assistant. The New Zealand Customs Service | Te Mana Ārai o Aotearoa protects and promotes New Zealand through...
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Service Technician
7 months ago
Auckland City, New Zealand Tony's Tyre Service Full time**Here is what you will be doing**: fitting and balancing tyres on customers vehicle puncture repair of customers tyres adhere to all company procedures and practices while carrying out your duties do free checks on all customers vehicles promote company services and products where appropriate comply with Tony's Tyres HSE policy and promote" Safety First"...
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Customer Services
2 months ago
Auckland, New Zealand Karen Walker International Full timeChoose your country or region to shop online and see content specific to your location.Customer Services Auckland - Part Time - Maternity CoverAbout Karen WalkerAt Karen Walker, you'll have the opportunity to work in a vibrant and creative environment where your ideas are valued. We offer competitive benefits, opportunities for professional growth, and the...
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Customs Officers
4 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeLooking for a job where you can make a real impact? - Interested in being on the front line, playing a vital role in securing our borders? - Want interesting career progression opportunities - professional development and training? The Maritime Group has been established to protect and promote New Zealand's interests in the maritime border environment;...
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Customer Service
8 months ago
Auckland City, New Zealand Universal Business Team Full timeJoin Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...
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Customer Service
8 months ago
Auckland City, New Zealand Universal Business Team Full time**Position**: Customer Service/Warehouse All-Rounder **About Aquafit**: Aquafit, a distinguished name in the manufacturing of PVC pipe solutions, is on the lookout for a dynamic individual to join their team in the role of Customer Service/Warehouse All-Rounder. Aquafit stands out as a family-owned business with a rich understanding of the trade and a...
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Assistant Customs Officers
4 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeEver thought about joining Te Mana Ārai | Customs? - Want to be part of the team that helps protect New Zealand's borders? - Get your career started with Te Mana Ārai | Customs! Based at Auckland International Airport, our Assistant Customs Officers play a vital role in welcoming and farewelling all international passengers. This is an excellent...
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Service Technician
7 months ago
Auckland City, New Zealand Tony's Tyre Service Full time**Here is what you will be doing**: **Workshop** - Perform wheel alignments on vehicles utilizing the wheel alignment computer for accurate assessment and adjustment to correct vehicle road handling performance. - Check, adjust, balance and align steering and suspension on passenger vehicles for optimum road handling. - Advanced technicians may be required...
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Customer Service
8 months ago
Auckland City, New Zealand Alpha Personnel Recruitment Ltd Full time**The company and opportunity**: Opportunities like this are highly sought after and don't come along often. If you've worked in Customer Service or Administration previously, and pride yourself on your great customer interaction, then this is the role for you! My client even has an office dog that comes in as an added perk! **Some of your key areas of...
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Trainee Customs Officers
2 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeLooking for a job where you can make a real impact? Interested in being on the front line, playing a vital role in securing our borders? Want interesting career progression opportunities - professional development and training? **About this role | Mō tēnei tūranga mahi** Customs | Te Mana Ārai is the government agency responsible for ensuring the...
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Customer Service
1 month ago
Auckland, New Zealand Hynds Full timeLocation - Onehunga Days and hours: Mon – Fri, 7:30am – 5pm, 45 hours per week. Key responsibilities • Provide sales support for all branch customers. • Liaise with Internal Sales teams for contract sales fulfilment as appropriate. • Complete administration tasks as required as per Branch Performance Standards including taking...
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Customer Service
4 weeks ago
Auckland, New Zealand Hynds Full timeLocation - Onehunga Days and hours: Mon – Fri, 7:30am – 5pm, 45 hours per week. Key responsibilities Provide sales support for all branch customers.Liaise with Internal Sales teams for contract sales fulfilment as appropriate.Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct...
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Customer Service
3 weeks ago
Auckland City, New Zealand Hynds Full time**Key Responsibilities** - Provide sales support for all branch customers - Build and maintain internal relationships with procurement and demand management teams - Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits - Regularly operating the...
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Customer Service
4 months ago
Auckland City, New Zealand Pact Packaging Full time**Company Description** Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. This role is based in East Tamaki at our SULO Factory on Harris...
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Customer Service
2 months ago
Auckland City, New Zealand Hynds Full time**Full-time permanent role**: - ** Career progression and development opportunities**: - ** Health Insurance Cover and Free Annual Health Checks** Due to internal movement, we are seeking a new team member to join our close-knit team in our Onehunga Branch to provide exceptional service to our civil, water, wastewater and drainage customers. This is a...
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Customer Services
6 months ago
Auckland CBD, New Zealand Cultivate Full timeHybrid - work from home 1-2 days per week - Leading financial services organisation in the CBD - $55k-$60k - Take a leap to progress your career! Looking for a step up in CS? Maybe you want to move into financial services? Great progression + excellent culture - Hybrid - work from home 2 days per week - Leading financial services organisation in the CBD -...
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Service Technician
7 months ago
Auckland City, New Zealand Tony's Tyre Service Full timeHere is what you will be doing: - fitting and balancing tyres on customers vehicle - puncture repair of customers tyres - adhere to all company procedures and practices while carrying out your duties - do free checks on all customers vehicles - promote company services and products where appropriate - comply with Tony's Tyres HSE policy and promote" Safety...
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Customer Service
6 months ago
Auckland CBD, New Zealand Cultivate Full timeCompetitive salary + excellent benefits package too - Monday to Friday - with 3 days work from home a week - CBD based - close to public transport! Looking for a hybrid role? Working in retail, hospitality, customer service and craving your weekends back? Foot in the door to insurance! - Competitive salary + excellent benefits package too - Monday to Friday...
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Customer Services
6 months ago
Auckland City, New Zealand Cultivate Full timeSalary + excellent benefits package too - Monday to Friday - with 3 days work from home a week - CBD based - close to public transport! Looking for a hybrid role? Working in retail, hospitality, customer service and craving your weekends back? Foot in the door to insurance! - Competitive salary + excellent benefits package too - Monday to Friday - with 3...