Technical Support Agent
1 day ago
EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
This is why we use technology to create easy to use solutions that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. Simultaneously working with universities, transport authorities and others in the research, trial and evaluation of sustainable transport networks.
Since beginning in 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Now around 80% of the electronically collected road user charges in New Zealand are being collected using EROAD technology.
We’re New Zealand’s fastest-growing telematics company and are listed on the NZX and ASX. Our head office is in Albany, New Zealand and we have almost 300 staff located across New Zealand, Australia and the U.S.A.
**The Role**
In this role, you will be primarily supporting our New Zealand customers but also available for our Australian customers, providing coaching, guidance, and support for our Tier 1 team, will operate as an agent within the EROAD Tier 2 technical support team. This team handles escalations from the Tier 1 team. You will provide support of a technical nature and training when required internally and with customers.
**Requirements**:
,You align with our values: #WeDoWhatsRight, #WeGetItDone, #WeLearnAndGrow, #WePlayAsATeam
- Equivalent experience working in a level 2 technical support role.
- Industry experience is preferred but not essential.
- Exceptional level of customer service - This role involves both inbound and outbound calling.
- Can take full ownership of reported issues and have strong time management skills.
- Good English skills, both verbal and written. Being a great communicator is a **must** in this role.
- Confident at making sound judgement calls and has the ability to work well unsupervised.
**Benefits**
Where to start Check out our IG page to get a look at some of the many company events, competitions and awards we do on the regular. We offer discounts on gym memberships, healthcare, and have a fantastic peer-to-peer recognition framework in place. Free onsite parking is a real treat, as is onsite yoga at lunchtimes. We also ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing.
At EROAD, we’re literally going places and we’d love you to join us. Submit your CV and Cover Letter today
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