Digital Account Manager

3 weeks ago

Auckland, New Zealand Hearts & Science Full time

Why Join Hearts & Science NZ Hearts' ambition is to make a mark in our industry and to leave behind entrenched ways of working.
Hearts is about leveraging new technologies and smarter ways of working into new processes that deliver results.
It is about a focus on performance and results, results for our clients and results for the Hearts & Science business and all the people that work within it.
It is about winning and making a difference.
Leaving your mark on the agency and the industry.
We substantially invest in our people and culture to nurture a unique, positive, energetic, and collaborative working environment.
We want everyone that chooses Hearts to have a rewarding and enriching career and to enable this we offer a comprehensive training programme.
Hearts & Science supports a healthy work-life balance and a fun culture through its many initiatives: Flexible Working, Wellness Program, Employee Assistance Program, Parental Leave, and Loyalty Leave to name but a few.
About the role As a Digital Account Manager, your main responsibilities are to plan, manage, and execute digital media campaigns, from start through to completion for a major retail group.
Working closely with the Digital / Performance Director, your role is to develop channel strategies that achieve client business objectives.
In addition, to the upfront planning, you will also work with the Digital / Performance Director and client leads to maintain quality control of the digital media campaigns and always-on activity, continually evaluating and improving performance against client goals post-live date.
You are responsible for junior to mid-level client relationships ensuring everything is running smoothly and that all questions are answered in a timely manner, in accordance with the Hearts & Science client service expectations.
As well as a solid digital understanding of media, the Digital Account Manager is expected to have a working knowledge of the digital media arena and support the Digital / Performance Director and Performance team in delivering integrated campaigns.
Beyond the internal Hearts & Science team, you will work seamlessly with various OMG specialist teams and media owners and other external agency partners.
Skills & Experience 3+ years of relevant digital media and client management experience Implementation planning capabilities and understanding of media principles and finance Good client-facing communication & presentation skills Conversant in the role of each channel and ability to provide justification / rationale Well-developed time and project management skills, with good adherence to deadlines If this sounds like you, please apply directly via the job ad ASAP.
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