Customer Support Specialist

2 weeks ago


West Coast, New Zealand Incident Iq Full time

Company OverviewAtlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.
Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies.
Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software.
The Incident IQ platform has been rapidly adopted by K-12 school districts.
Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency.
Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.Customer Support Specialist Overview:The Customer Support Specialist is a critical member of our customer success team, responsible for ensuring that our users have a seamless experience with our software platform.
In this role, you will serve as the first point of contact for customers, managing both phone-based inquiries and a ticket queue system.
Your primary responsibilities include troubleshooting technical issues, providing step-by-step solutions, and escalating complex problems to senior team members when necessary.
You'll work closely with cross-functional teams, including product and development, to ensure timely and accurate resolutions.
Strong communication skills, both written and verbal, are essential as you'll need to explain technical information in a clear and customer-friendly manner.We expect a high degree of professionalism, empathy, and the ability to remain calm under pressure while juggling multiple priorities.
In addition to technical proficiency, you should be committed to continuous learning and staying up-to-date with product updates and industry best practices.
The ideal candidate thrives in a fast-paced environment, is adaptable, and has a passion for helping customers succeed with our platform.Customer Support Specialist Responsibilities:Provide consistently high-quality customer experiences for all Incident IQ customers.Serve as an initial point of contact for clients, respond to inquiries via email, phone, and internal ticketing tools.Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open tickets.Track progress against milestones and identify any items holding up further implementation.Recognize opportunities for process improvement and provide input for proper implementation.Articulate technical and non-technical information to customers in a simple, clear, and concise manner.Customer Support Specialist Requirements:2+ years of customer support experience in a technical field.2+ years' experience with inbound and outbound calls.Willing to work 11 am - 8 pm shift Monday through Friday.Excellent verbal and written communication skills and general proficiency in business writing.Ability to communicate and develop relationships with all levels of the organization.What makes Incident IQ different:We facilitate whole-person growth where employees can develop personally as well as professionally.We offer an energetic and collaborative environment; everyone's opinion mattersWe produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVEWe provide excellent work/life balance.
Two amazing offices - a Downtown Atlanta office location and one at Halcyon in AlpharettaIncident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).Incident IQ is an Equal Opportunity Employer
#J-18808-Ljbffr



  • West Coast, New Zealand FEMINIST Full time

    We are seeking an experienced Operations and Executive Support Specialist to join our team. In this role, you will be responsible for providing administrative support to our leadership team, including managing calendars, coordinating travel arrangements, and preparing reports. You will also oversee the implementation of new processes and procedures to...


  • West Coast, New Zealand Incident Iq Full time

    Job Summary:We seek a highly skilled Customer Support Specialist to join our team. As the first point of contact for customers, you will provide exceptional support via phone, email, and internal ticketing tools. Your primary responsibilities include troubleshooting technical issues, providing step-by-step solutions, and escalating complex problems to senior...


  • West Coast, New Zealand CGR Services Part time

    Pricing and Merchandising ExpertiseWe are currently seeking a highly skilled Pricing and Merchandising specialist to enhance our customer shopping experience. Your responsibilities will include maintaining accurate pricing data, creating engaging product displays, and fostering strong relationships with customers.In return for your hard work and commitment,...


  • West Coast, New Zealand Feminist Full time

    Job DescriptionWe are seeking a passionate and dedicated individual to join our team as a Voter Engagement and Support Specialist. In this role, you will engage with the public in a friendly and respectful manner, deliver a compelling campaign message, and collect complete survey answers from voters.


  • West Coast, New Zealand Euromarket Designs Inc. Full time

    Your RoleAs a Sales Associate, you will be at the core of our customers' experience, providing friendly, outgoing service and becoming an expert on our products.You will demonstrate and model selling skills, customer service, merchandising, and teamwork, supporting the management team in leadership, training, and promotion of teamwork throughout the sales...


  • West Coast, New Zealand Aires Full time

    In this exciting opportunity, you will join a high-growth environment where you will utilize your experience in customer service to facilitate the end-to-end relocation process for corporate transferees and their families. As a Mobility Specialist Special Operations, you will work closely with internal teams to ensure services are delivered accurately and...


  • West Coast, New Zealand Aires Full time

    Job DescriptionThis exciting opportunity is available for a skilled Relocation Specialist to join our West Coast region team at Aires.You will utilize your experience in customer service to facilitate end-to-end relocation processes for corporate transferees and their families.Your primary responsibilities will include counseling transferees on policy...


  • West Coast, New Zealand Provide Medical Full time

    Are you a qualified social worker looking for a new opportunity to make a difference? We are seeking experienced professionals to join our team in counties along the West Coast. As a social worker with Provide Medical, you will have the chance to work in various settings, including mental health, children's services, learning disabilities, adults' services,...


  • West Coast, New Zealand Aires Full time

    Aires is a leader in the relocation industry, known for its commitment to delivering exceptional results and exceeding client expectations. Our experienced team provides expert guidance and support throughout the relocation process.We are seeking an organized and detail-oriented Mobility Specialist to join our West Coast team. As a key contributor, you will...


  • West Coast, New Zealand Cgr Services Part time

    About the Job">Cgr Services is seeking a talented and customer-focused individual to join our Apparel department as an Apparel Team Member. In this role, you will be responsible for providing exceptional customer service, assisting customers with their apparel needs, and maintaining a visually appealing store environment.">About the Role">The ideal candidate...


  • West Coast, New Zealand primegrp Full time

    The CORE Coordinator supports the centralization of administrative tasks, allowing property management teams to focus on resident engagement and community operations.This role plays a key part in ensuring seamless communication between residents, onsite teams, and corporate departments while optimizing back-office processes for accuracy, consistency, and...


  • West Coast, New Zealand Silverfort Full time

    Enterprise Customer Success Manager - West CoastUnited StatesAbout The PositionSilverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multicloud environments. Using patented technology, Silverfort's platform enables...


  • West Coast, New Zealand CGR Services Part time

    Job OverviewCGR Services is a leading retail organization dedicated to providing exceptional customer service and fashion expertise. We are seeking a talented individual to join our Apparel team as a Fashion Merchandise Specialist.This role involves helping customers find the perfect apparel items, creating visually appealing displays, and ensuring the...

  • Mobility Specialist

    5 days ago


    West Coast, New Zealand Aires Full time

    Posted Tuesday, March 11, 2025 at 4:00 AMAires () has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.An award-winning technology platform, built in-house, that aligns with the future state of...


  • West Coast, New Zealand Silverfort Full time

    In this role, you'll have the opportunity to make a significant impact on our customers' success and satisfaction.About the JobAs an Enterprise Customer Success Manager at Silverfort, you'll be responsible for ensuring the success and satisfaction of our Enterprise customers. This includes working closely with our customers to understand their unique needs...

  • Mobility Specialist

    3 weeks ago


    West Coast, New Zealand Aires Full time

    Posted Tuesday, March 11, 2025 at 4:00 AMAires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.An award-winning technology platform, built in-house, that aligns with the future...


  • West Coast, New Zealand Databricks Inc. Full time

    About the Position:We are seeking an experienced Senior Data Platform Specialist to join our Professional Services team at Databricks Inc. In this role, you will work closely with customers to design and implement big data solutions using the Databricks platform.Your Responsibilities:Design and build scalable and secure big data architectures.Implement data...


  • West Coast, New Zealand Strata Worldwide Full time

    About UsStrata Worldwide is a leading supplier of wireless communications, electronic tracking, and proximity detection solutions for underground mining and tunneling. We specialize in safety and collision avoidance technology for industrial environments.Job DescriptionWe are seeking an experienced Collision Avoidance System Specialist to join our team. The...


  • West Coast, New Zealand Solera Corporation Full time

    About the JobWe are seeking a Dealership Expansion Specialist to join our team as a Business Development Specialist. In this role, you will play a pivotal part in driving growth by selling the LoJack solution to top 50 National Dealer Groups. As a key member of our sales team, you will leverage your sales expertise, in-depth knowledge of the LoJack product,...


  • West Coast, New Zealand Flight Centre Travel Group Full time

    About the OpportunityThis is an exciting opportunity to join Flight Centre Travel Group as a Capability Owner, where you will be responsible for providing third-level support and consultancy to internal and external businesses. You will be part of the Global Supply team and will have the opportunity to work closely with stakeholders to identify and...