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Centralized Support Specialist

3 weeks ago

West Coast, New Zealand primegrp Full time

The CORE Coordinator supports the centralization of administrative tasks, allowing property management teams to focus on resident engagement and community operations.

This role plays a key part in ensuring seamless communication between residents, onsite teams, and corporate departments while optimizing back-office processes for accuracy, consistency, and efficiency. You will collaborate with property management teams, regional leaders, and corporate departments to implement best practices, improve workflows, and streamline administrative operations.

Responsibilities:

Process Support & Workflow Efficiency

  • Refine and standardize administrative workflows to improve efficiency across multiple properties.
  • Support the implementation of best practices by identifying process improvements that enhance operational effectiveness.
  • Leverage property management software and digital tools to streamline administrative tasks and improve accuracy.
  • Maintain documentation of administrative procedures and support the adoption of process enhancements.

Resident Experience & Customer Service Support

  • Act as a key point of contact for resident inquiries, providing timely and professional responses to ensure a positive resident experience.
  • Process lease documents, renewals, notices, and resident communications with attention to detail and compliance.
  • Assist in drafting and distributing community-wide announcements, policy updates, and resident engagement materials.
  • Support onsite teams in coordinating service requests and following up on escalated resident concerns to ensure timely resolution.