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Technical Customer Advocate
2 weeks ago
Job Summary:
We seek a highly skilled Customer Support Specialist to join our team. As the first point of contact for customers, you will provide exceptional support via phone, email, and internal ticketing tools. Your primary responsibilities include troubleshooting technical issues, providing step-by-step solutions, and escalating complex problems to senior team members when necessary.
About the RoleYou will work closely with cross-functional teams to ensure timely and accurate resolutions. Strong communication skills are essential as you will need to explain technical information in a clear and customer-friendly manner.
