Housekeeping Coordinator

4 weeks ago

Auckland, New Zealand Hilton Worldwide, Inc. Full time

Job Description
Housekeeping Coordinator (Job Number: HOT0B1LH)
Work Locations
Hilton Auckland HotelPrinces Wharf147 Quay StreetAuckland 1010
About Hilton Auckland
Our nautically-inspired hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. Hilton Auckland offers the most spectacular harbour views and features 187 stylish guest rooms, renowned One Hat restaurant FISH, iconic Bellini Bar, and seven conference spaces.
About the Role
We are looking for a full-time Housekeeping Coordinator to become part of our Housekeeping team at Hilton Auckland. You will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel to deliver an excellent stay experience for all our guests. This is a physical role for someone who enjoys hard work, has an eye for detail, a positive attitude, and the ability to lead teams.
Do you have a passion for delivering excellent Guest and Team Member experiences along with a love for orderliness and cleanliness? We would love to hear from you
What will I be doing?
This role involves:

Back of house coordination such as stocking, key & boards distribution, allocations
Coordination with supervisors for room release and meeting arrivals
Allocate work duties to Team Members
Perform routine inspections of all check out rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Inspect, routinely, service areas, storerooms and corridors
Schedule and supervise deep cleaning and any other projects
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
Manage, efficiently, stock control and the maintenance of equipment
Provide excellent Guest service, including VIP and other special requirements
Ensure the adherence to hotel brand standards at all times

What are we looking for?

1+ year experience in a similar role within a 5-star hotel environment
Proficiency with computers - Microsoft Office Excel, ONQ
Experience with allocations
Knowledge of chemicals and ability to train team members on their product knowledge
A friendly and outgoing personality with a proactive, "can do" approach
Well organized and attention to detail
Physically fit to perform the role
Flexible availability with working in weekends and during holidays

As a Hilton team member you can expect to receive:

Team member and Friends & Family discount on global Hilton room rates
Discounts of up to 25% on products and services in participating Hilton outlets
Access to Hilton University training, offering more than 2500 learning programs
Access to an Employee Assistance Program (EAP)
Complimentary staff meals whilst on duty
Laundered dry cleaning services

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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